KARLEAN GOING
Tikipunga,Whangarei
Summary
With a proven track record at Blacktown Nursery & Landscape Supplies, I excel in customer engagement and inventory management, enhancing service efficiency and satisfaction. Skilled in sales expertise and problem-solving, I've significantly contributed to operational success, demonstrating a driven work ethic and excellence in customer service. My diverse experience spans sales, logistics, and training, showcasing adaptability and a results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Blacktown Nursery & Landscape Supplies
Colebee, Sydney
06.2022 - 10.2024
- Managed customer interactions and processed orders seamlessly.
- Coordinated pickups and deliveries.
- Enhanced service efficiency by assisting with logistics and yard tasks.
- Thrived in a dynamic position offering both indoor and outdoor work.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Established relationships with vendors, suppliers, and other partners.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
Warehouse Operative
Metro Workforce
Sydney
04.2021 - 01.2022
- Engaged in physical warehouse operations including loading, unloading, and inventory management
Dive Instructor
Scuba Warehouse
Sydney
10.2017 - 02.2021
- Educated diverse groups ranging from beginners to advanced levels in snorkeling and scuba diving
- Taking groups out on excursions
Sales Representative
Ray White Real Estate
Stanhope Gardens, Sydney
01.2019 - 03.2020
- Involved in real estate sales until curtailed by COVID-19
- Dynamic and results-driven Real Estate Agent proven track record in residential property transactions
- Skilled in client relationship management, market analysis, and negotiation, demonstrating a strong ability to understand client needs and deliver tailored solutions
- Committed to providing exceptional customer service while utilizing expert knowledge of the local market to maximize property value and ensure seamless transactions
- Adept at leveraging innovative marketing strategies to attract buyers and secure successful sales
Landscaper
Garden King
Sydney
04.2018 - 11.2018
- Design and maintain landscapes, gardens, and outdoor living spaces to meet client specifications
- Execute planting, pruning, and installation of trees, shrubs, flowers, and other vegetation
- Operate and maintain landscaping equipment and tools safely and effectively
- Collaborate with clients to develop project plans and timelines, ensuring alignment with their vision
- Perform regular maintenance tasks, such as lawn care, irrigation setup, and pest management
Temping
Kelly Recruiting Services
Auckland
05.2015 - 02.2017
- Worked for Kelly's recruitment in various office and warehousing roles, pick packing, etc. Temping allowed me to be flexible alongside running my part-time diving excursion business.
Dive Instructor
Dive HQ
Whangarei
10.2014 - 01.2015
- Conducted diving lessons
- Managed sales of diving equipment
Sales Rep
Northern Publishing
Whangarei
04.2013 - 10.2014
- Developed and maintained relationships with clients to ensure repeat business.
- Conducted market research in order to determine potential sales opportunities.
- Created advertising campaigns for clients based on their needs and budget.
- Generated leads through cold calling, emails, direct mailings.
- Attended trade shows, conferences, and other marketing events to promote products and services.
- Responded promptly to customer inquiries via phone or email.
- Maintained detailed records of all sales activities including contacts, accounts, leads.
- Set up meetings with potential clients to discuss advertising solutions.
- Upsold advertising packages and options to customers by making outbound sales calls.
- Attended workshops and trade shows to network with new contacts.
Lab Assistant Fonterra
Fonterra
Kauri, Whangarei
02.2012 - 03.2013
- Performed routine laboratory tests, such as cell culturing, PCR and ELISA assays.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Ensured compliance with all safety regulations when performing experiments.
- Sanitized workstations and instruments to avoid cross-contamination.
- Organized lab test solutions, compounds and reagents.
Part-Time Operator/Owner
Going Diving
Sydney
04.2020
- Offered specialized diving experiences as a PADI Dive Instructor, focusing on customer engagement
Skills
- Problem solver
- Active listener
- Excellence in Customer service
- Detail orientated
- Brand awareness
- Upselling strategies
- Customer engagement
- Driven work ethic
- Sales expertise
- Inventory management
Websites
Certification
- LLO skippers license
- Sports fitness certificate
Training
- NZ National Women's Spearfishing Certificate
- NZ Spearfishing Federation
- Advanced Food Safety Certificate
- Fonterra – NZ Industry Organisation
- Sales Seminar Certificate
- Combined Insurance
- Emergency First Response Instructor Certificate
- PADI
- Truck Driver License - Class 2 NZ
- Open Water Dive Instructor Certificate
Affiliations
- Diving is my 1st love
- Gardening
- DIY renovations
- Enjoy outdoor activities
- Gym
- Embrace the power of nutritious eating and maintaining an active lifestyle for overall wellness!
Accomplishments
- NZ Womens Spearfishing
- PADI Emergency First Responder Instructor Certificate
- Sales Seminar Certificate - Combined Insurance
- PADI Open Water Dive Instructor
- LLO Skippers Licence
- NZ Class 2 truck Licence
References
References available upon request.
Timeline
Retail Sales Manager
Blacktown Nursery & Landscape Supplies
06.2022 - 10.2024
Warehouse Operative
Metro Workforce
04.2021 - 01.2022
Part-Time Operator/Owner
Going Diving
04.2020
Sales Representative
Ray White Real Estate
01.2019 - 03.2020
Landscaper
Garden King
04.2018 - 11.2018
Dive Instructor
Scuba Warehouse
10.2017 - 02.2021
Temping
Kelly Recruiting Services
05.2015 - 02.2017
Dive Instructor
Dive HQ
10.2014 - 01.2015
Sales Rep
Northern Publishing
04.2013 - 10.2014
Lab Assistant Fonterra
Fonterra
02.2012 - 03.2013
- LLO skippers license
- Sports fitness certificate
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