KARLEEN AH-VOA
Mangere,Auckland
Summary
Hardworking professional with a reliable, safety-conscious mindset and many years of solid experience in retail customer service and warehouse work. Strong work ethic, adaptability and thrive working within a team
Overview
15
15
years of professional experience
Work History
Warehouse Operator
Foodstuffs North Island
Airport Oaks, Auckland
2021.03 - 2023.06
- Organized and maintained warehouse storage areas for easy access.
- Assisted team members in training on proper equipment handling.
- Checked stock levels received were correct from suppliers
- Pick and packed orders
Cabin Crew
Virgin Australia
, Australia
2018.03 - 2020.03
- Provide exceptional level of customer service to all passengers throughout flight duration
- Smooth Operation of inflight service
- Responded to passenger inquiries and resolved issues promptly
- Conducted pre-flight safety demonstrations and briefings consistently.
- Provided first aid assistance to passengers when necessary.
- Maintained knowledge of airline policies and emergency protocols thoroughly.
Assistant Manager
Amazon Surf and Skate
, New Zealand
2016.01 - 2016.12
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in managing daily store operations and staff scheduling
- Resolved customer inquiries and complaints effectively and efficiently
- Rostering
- Induction and training of new staff
Assistant Manager
North Beach
, New Zealand
2013.11 - 2015.12
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and product knowledge.
- Developed and maintained positive relationships with customers and vendors.
- Resolved customer inquiries and complaints effectively and efficiently.
- Supported team in achieving sales targets.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
Assistant Manager
Overland Footwear
, New Zealand
2011.01 - 2012.12
- Attaining store and individual sales targets
- Supporting Store Manager to ensure the successful understanding and implementation of all aspects of store operations with the entire team.
- Assisting with familiarizing employees with company incentives.
- Working directly with team members to model successful sales techniques.
- Assisting store manager to maintain an effective wage cost control and other budget controls.
- Motivate store team to meet the highest standards of customer service
- Provide feedback to the manager to assist and achieving set store productivity goals.
Retail Assistant
Dotti
Dressmart Onehunga and Dotti New Market, New Zealand
2008.01 - 2010.12
- Opening and closing retail store for both Dotti in Dressmart Onehunga and Dotti New Market
- Ensuring that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer services.
- Assisting in floor moves, merchandising, display maintenance, and housekeeping.
- Participate in year-end stock takes
Education
NCEA level 1 & 2 -
Auckland Girls Grammar School
Skills
- Store Management
- Staff Recruitment
- Problem Solving
- Conflict Resolution
- Customer service
- Stock control
- Effective communication
- Time management
References
- Rofa Liu, Manager Dotti, 0210454913
- Kim Chatfield, National Manager Overland Footwear, 021430363
- Trevor Dunlop, Manager North Beach, 0273555084
- Johnny Dee, National Manager North Beach, 0274723464
- Jodi Shapcotte, Virgin Australia, jodi.shapcott@virginaustralia.com
Personal Information
Date of Birth: 08/03/92
Timeline
Warehouse Operator
Foodstuffs North Island
2021.03 - 2023.06
Cabin Crew
Virgin Australia
2018.03 - 2020.03
Assistant Manager
Amazon Surf and Skate
2016.01 - 2016.12
Assistant Manager
North Beach
2013.11 - 2015.12
Assistant Manager
Overland Footwear
2011.01 - 2012.12
Retail Assistant
Dotti
2008.01 - 2010.12
NCEA level 1 & 2 -
Auckland Girls Grammar School