Karlovy Hastings
Summary
Dynamic and results-oriented professional with a proven track record at Caterpillar Cafe, enhancing customer satisfaction through exceptional service and high-quality product offerings. Skilled in inventory management and bilingual communication, I excel in fast-paced environments, demonstrating strong time management and interpersonal abilities.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently.
Overview
6
6
years of professional experience
Work History
Barista/ Baker
Caterpillar Cafe
03.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Barista/ Chef
Coffee at King
11.2021 - 12.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Used POS system to accurately enter orders and process payments.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cafe All Rounder
Rise N Shine
06.2019 - 06.2021
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Education
Licence Controller Qualification
Service IQ
01-2019
Barista Certificate
New Zealand School of Food And Wine
Auckland, NZ01-2018
Certificate in Food Safety (Unit Standard 27955v2)
NZ School of Food And Wine
Auckland, NZ01-2018
Skills
- Time management
- Friendly and outgoing
- Latte art
- Clear communication
- Workflow management
- Menu Creation and Recipe Development
- Inventory management
- Health and Safety Compliance
- POS System and Cash Handling
- Bilingual Communication
Timeline
Barista/ Baker
Caterpillar Cafe
03.2023 - Current
Barista/ Chef
Coffee at King
11.2021 - 12.2022
Cafe All Rounder
Rise N Shine
06.2019 - 06.2021
Licence Controller Qualification
Service IQ
Barista Certificate
New Zealand School of Food And Wine
Certificate in Food Safety (Unit Standard 27955v2)
NZ School of Food And Wine
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