Karnae Sellars

Contact: Tania Taylor, 027-281-7362

• Placed completed orders in labeled, temperature-appropriate storage, ready to be locker loaded.
• Conducted periodic reviews of website content to ensure accuracy of product descriptions and pricing, contributing to a trustworthy shopping experience for customers.
• Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
• Tracked substitutions and informed customers of changes.
• Collaborated with team members to achieve daily sales goals and optimize store performance.
• Loaded orders onto flat decks to be transferred to the outside lockers, then loaded into lockers with customer names, codes, and temperature checks on each locker to ensure groceries were kept chilled.
• Answered phone calls for customer inquiries, complaints, and any other questions they had.
• Ran a team of up to 8 staff on my rostered days of supervisor.
• Helped customers in the store to locate products.
• Helped in other departments, where necessary.
• Printed and organized documents for staff to be able to fulfill their role, as well as my own.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
• Handled invoices for customer orders.
• Greeted clients entering store to provide a welcoming environment and friendly customer service.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Reviewed customer orders closely to locate desired items for any out-of-stock or substituted items.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Excellent communication skills, both verbal and written.
• Cleaned floor, work machines, emptied rubbish, and returned products.