Karolina Gugulka
Cambridge,New Zealand
Summary
Dedicated and highly skilled law enforcement and corrections professional with over five years of frontline experience across New Zealand and the United Kingdom. Proven track record in public safety, conflict resolution, de-escalation, and offender rehabilitation. Strong leadership and customer service background, with additional experience in team supervision, crisis management, and multilingual communication. Adept at handling high-pressure situations, securing environments, and managing individuals with complex needs. Now seeking opportunities in security, compliance, case management, or corrections-related roles in Australia, and open to 482 or 186 visa sponsorship.
Overview
9
9
years of professional experience
Work History
Corrections Officer
Department of Corrections – Waikeria Prison
Te awamutu , New Zealand
02.2024 - Current
- Maintained security and order in high-risk correctional facility to ensure safety.
- Monitored inmate behavior through regular cell checks and safety inspections.
- Applied de-escalation tactics to effectively manage conflicts among inmates and staff.
- Supervised inmate activities to uphold regulations and promote compliance within housing units.
- Documented daily inmate activities and managed records with accuracy.
- Collaborated with reintegration staff to support rehabilitation programs for offenders.
- Trained new officers on security procedures and best practices for operational efficiency.
Police Constable
Greater Manchester Police – Wigan
Wigan, United Kingdom
10.2022 - 10.2023
- Safeguarded public safety by effectively responding to emergency incidents.
- Investigated reported crimes, gathered evidence, and submitted comprehensive case reports.
- Secured crime scenes and executed arrests in accordance with legal procedures.
- Collaborated with multicultural communities, demonstrating discretion and sensitivity.
- Enforced traffic laws and issued citations for violations within jurisdiction.
- Assisted with crowd control during concerts and sporting events to ensure safety.
- Transported prisoners between locations while maintaining order throughout the process.
- Conducted searches of suspects, vehicles, and residences, adhering to established protocols.
Prison Officer
HMPPS – Hindley Prison
Wigan, United Kingdom
04.2021 - 10.2022
- Supervised inmate activities, ensuring compliance with facility rules and conducting contraband searches.
- Reported suspicious activities to supervisors and relevant authorities without delay.
- Developed individualized behavior management plans using positive reinforcement techniques.
- Maintained comprehensive records of inmate activities, including incidents and medical treatments.
- Trained new officers on proper procedures for diverse scenarios.
- Escorted visitors, strictly adhering to safety protocols throughout the process.
- Provided vigilant surveillance of inmates in living and recreational areas.
- Conducted thorough searches for contraband items, including drugs and weapons.
Shift Supervisor
LIDL GB
Bolton, United Kingdom
07.2020 - 04.2021
- Supervised retail staff and daily operations to ensure efficiency and productivity.
- Delivered training and performance feedback to enhance team skills and engagement.
- Handled inventory control, POS management, and resolved customer service issues.
- Conducted regular audits of merchandise displays for quality and presentation.
- Implemented loss prevention strategies to minimize theft and shrinkage risks.
- Resolved workplace conflicts and escalated customer concerns with professionalism.
- Ensured compliance with health and safety regulations throughout store environment.
- Performed cash handling duties, including counting money and preparing bank deposits.
Customer Service Agent
AO.com – Contact Centre
Horwich, Bolton, United Kingdom
10.2019 - 07.2020
- Handled customer inquiries, complaints, and order issues in a high-volume environment.
- Provided technical support and followed up on unresolved concerns.
- Consistently met call quality, resolution speed, and customer satisfaction targets.
- Resolved product issues by utilizing troubleshooting techniques and resources.
- Maintained detailed records of customer interactions in the company database.
- Collaborated with team members to improve service delivery and efficiency.
- Processed orders and returns accurately while adhering to company policies.
Assistant Manager
Ciao Napoli Restaurant
Bolton, United Kingdom
11.2017 - 10.2019
- Managed staff shifts, reservations, and customer complaints.
- Trained waitstaff, ensured food hygiene compliance, and supervised floor operations.
- Assisted with budgeting, inventory, and POS transactions.
- Provided excellent service in a fast-paced, multicultural setting.
- Developed weekly staff schedules and assigned tasks to ensure smooth operations.
- Facilitated communication between kitchen and front-of-house teams to improve workflow.
- Assisted in implementing promotional events to enhance customer engagement and satisfaction.
- Monitored health and safety compliance, ensuring a clean and safe dining environment.
Waitress
Tapaz Restaurant
Bolton, United Kingdom
02.2016 - 10.2017
- Delivered high-quality customer service, and promoted daily specials.
- Managed food orders, table turnover, and payment processing.
- Maintained cleanliness and safety standards during all shifts.
- Trained new waitstaff on menu offerings and service protocols.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Police Module 2 Initial (FTACCE) - First Aid
ATACC Group Training
Prestwich, United Kingdom01.2023
SFJ Award Level 3 - Management and Care of Individuals in the Custodial Environment
HMPPS
UKLevel 1 Award - Food Safety and Handling
HMPPS
UKGCSEs -
Essa Academy
Bolton, United KingdomSkills
- Record keeping and surveillance
- Emergency management
- Work detail oversight
- Criminal investigations
- Assertiveness and leadership
- De-escalation techniques
- Ethical conduct standards
- Background investigations
- Verbal communication skills
- Defensive tactics training
- Relationship management
- First aid and CPR certification
- Integrity and honesty
- Staff management strategies
- Problem solving expertise
- Mental health awareness
- Stress tolerance skills
- CCTV monitoring proficiency
- Observation techniques
Languages
English – Proficient (C2), Polish – Elementary (A2), Italian – Proficient (C2), Spanish – Upper Intermediate (B2)
References
References available upon request.
Timeline
Corrections Officer
Department of Corrections – Waikeria Prison
02.2024 - Current
Police Constable
Greater Manchester Police – Wigan
10.2022 - 10.2023
Prison Officer
HMPPS – Hindley Prison
04.2021 - 10.2022
Shift Supervisor
LIDL GB
07.2020 - 04.2021
Customer Service Agent
AO.com – Contact Centre
10.2019 - 07.2020
Assistant Manager
Ciao Napoli Restaurant
11.2017 - 10.2019
Waitress
Tapaz Restaurant
02.2016 - 10.2017
Police Module 2 Initial (FTACCE) - First Aid
ATACC Group Training
SFJ Award Level 3 - Management and Care of Individuals in the Custodial Environment
HMPPS
Level 1 Award - Food Safety and Handling
HMPPS
GCSEs -
Essa Academy
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