Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
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KAROLINE LESA

Auckland

Summary

A recent graduate with a variety of experiences who is driven and flexible. Positive and personable with knack for connecting with customers and creating welcoming shopping experience. Knowledgeable about retail operations and inventory management, with skills in point-of-sale systems and merchandising. Dedicated to enhancing customer satisfaction and driving sales growth through excellent service. A track record of success in working both alone and in teams, as evidenced by internships at Southseas Healthcare. Excellent communication abilities, known for improving client happiness and giving constructive feedback on assignments. Extremely well-organised, with outstanding time management skills, and skilled at juggling several obligations while meeting deadlines. I am a quick learner who does well under pressure, and I would love to bring my abilities and passion to a full-time position. Speaking English and Samoan with ease, I'm dedicated to having a positive influence on any group I join.

Overview

5
5
years of professional experience
1
1
Certification

Work History

RETAIL SALES ASSISTANT

Vans
11.2024 - Current
  • Handled customer complaints in a professional manner
  • Demonstrated knowledge of store products and services
  • Tracked inventory levels throughout the day and restocked items as needed
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts

CHRISTMAS CASUAL RETAIL ASSISTANT

Connors
11.2024 - 01.2025
  • Worked closely with colleagues to ensure smooth operation of the store during peak holiday season
  • Operated cash registers to process payments accurately
  • Answered customer inquiries about products, prices, availability, and services

INTERN

Southseas Healthcare
11.2023 - 01.2024
  • I shadow/work alongside the team in their community projects
  • Attended and participated in meetings and brainstorming sessions with team members
  • Supported various program activities, assisting with administrative tasks
  • Assisted in routine research, investigations and special projects to support work of assigned department

SECURITY

P4G security
04.2022 - 01.2024
  • Scanned and Sold rugby/concert tickets
  • Working well independently as well as in a team
  • Identified the needs of customers promptly and efficiently

RETAIL

The Warehouse
08.2022 - 04.2023
  • Served as a friendly, hardworking, and punctual employee
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Assisted with customer requests and answered questions to improve satisfaction

PICKER PACKER

Office Max
11.2021 - 01.2022
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to the tracking system
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
  • Scanned packages and boxes and moved them to the loading dock for shipment

PACKAGE SCANNER

Cotton On
10.2021 - 01.2022
  • Completed daily orders with expert picking and packing of shipments
  • Complied with safety, health and environmental regulations as prescribed by law

INTERN

Delta Insurance
10.2019 - 11.2019
  • Worked well independently and on a team to solve problems

Education

Graduate Diploma - Criminology

Auckland University of Technology

Bachelor of Arts - Sociology

University of Otago
05.2024

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Manurewa High School
11.2020

Skills

  • Communication skills- I am able to communicate effectively along with speaking clearly I get good positive feedback in my assignments about my communication skills
  • Teamwork - I understand the importance of teamwork, as a tertiary student, I strive to provide and seek support from my peers when needed I demonstrated the ability to work effectively in a team when I interned at Southseas working with the different teams such as stop smoking or gambling etc
  • Time Management -I have successfully balanced study and extracurricular activities throughout High school and tertiary learning During my placement at Southseas, I was able to manage my workload efficiently, along with working under pressure I am always on time, alongside handing in the assignments before the due dates
  • Quick Learner -I can learn without being told what to do numerous times I can multitask and prioritise, during my time at The Warehouse being able to adapt fast was a must, especially during the Christmas period
  • Resilient- I can bounce back when things get tough I am a hard-working tertiary student who Is always keen on a challenge to further better myself
  • Integrity and Dependability - can work unsupervised and can complete tasks well done
  • Microsoft Office - I use different Microsoft apps to complete university assignments

Accomplishments

  • Ernst & Young mentoring program2020
  • University of Otago Pacific Peoples' Entrance Scholarship2020
  • Okareka Scholarship2020
  • Waikato University Pacific Excellence Scholarship2020
  • Manurewa High School - Service Award2020
  • POPO internship2023

Certification

  • Certificate of Proficiency in Mathematics (AUT)
  • Certificate of Proficiency in learning in a digital world (AUT)
  • EY mentoring Programme
  • NCEA Level1,2,3 endorsed with Merit

LANGUAGES

Samoan: Native/ Bilingual
English: Native/ Bilingual

Timeline

RETAIL SALES ASSISTANT

Vans
11.2024 - Current

CHRISTMAS CASUAL RETAIL ASSISTANT

Connors
11.2024 - 01.2025

INTERN

Southseas Healthcare
11.2023 - 01.2024

RETAIL

The Warehouse
08.2022 - 04.2023

SECURITY

P4G security
04.2022 - 01.2024

PICKER PACKER

Office Max
11.2021 - 01.2022

PACKAGE SCANNER

Cotton On
10.2021 - 01.2022

INTERN

Delta Insurance
10.2019 - 11.2019

Bachelor of Arts - Sociology

University of Otago

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Manurewa High School

Graduate Diploma - Criminology

Auckland University of Technology

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KAROLINE LESA