Karolyn Anderson
Mosgiel,OTA
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged administrative support and technical skills at The Escea Fireplace Company. Skilled in data entry and office management, I improved service delivery by efficiently managing tasks and fostering vendor relationships, demonstrating a blend of hard and soft skills crucial for dynamic business environments. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
27
27
years of professional experience
Work History
Receptionist/Customer Service
The Escea Fireplace Company
02.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receptionist/Customer Service Representative
VTNZ (The Vehicle Testing Station)
01.2010 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Processed Warrant of Fitness Paperwork
- Processed Driving Licencing Paperwork
- General Administration
Cashier
Otago Rugby Football Union
03.2009 - 06.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to increase revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
Merchandiser
Griffins, ETA
06.2006 - 02.2009
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
Store Person
Fisher & Paykel Appliances
10.1997 - 10.2006
- Picked stock according to order sheets and prepared for transport to the lines for production.
- Restocked shelves and helped staff locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
Education
No Degree -
Queens High School
Dunedin, NZSkills
- Data Entry
- Administrative Support
- Office Management
- Technical Support
Timeline
Receptionist/Customer Service
The Escea Fireplace Company
02.2019 - Current
Receptionist/Customer Service Representative
VTNZ (The Vehicle Testing Station)
01.2010 - 01.2019
Cashier
Otago Rugby Football Union
03.2009 - 06.2012
Merchandiser
Griffins, ETA
06.2006 - 02.2009
Store Person
Fisher & Paykel Appliances
10.1997 - 10.2006
No Degree -
Queens High School
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