KARAN ARORA
ADDINGTON,CAN
Summary
Accomplished professional with a comprehensive background in sales, hospitality, and retail management, combining two years of expertise in timeshare and travel sales in India with six years of successful leadership in hospitality and retail management in New Zealand. Known for driving revenue growth, building lasting client relationships, and exceeding sales targets in diverse settings. As a self-employed independent contractor for the past two years, I've demonstrated entrepreneurial initiative and a commitment to delivering exceptional results. With a strong track record of success across multiple industries, I am poised to leverage my skills and experience to contribute to the growth and success of a dynamic organization in the timeshare, travel, hospitality, or retail sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Contract Driver
Self Employed
Christchurch, Canterbury
11.2022 - Current
- Transporting Goods or Passengers: Safely operate a vehicle to transport goods or passengers according to the requirements of each job or contract.
- Route Planning: Plan the most efficient route to ensure timely delivery or transport, taking into account factors such as traffic, weather, and road conditions.
- Vehicle Maintenance: Maintain the cleanliness, safety, and mechanical condition of the vehicle, including regular inspections, maintenance, and repairs as needed.
- Compliance: Ensure compliance with all relevant laws, regulations, and company policies, including licensing, insurance, and vehicle registration requirements.
- Customer Service: Provide excellent customer service, including courteous and professional interactions with clients or passengers.
- Communication: Maintain effective communication with clients, dispatchers, or other relevant parties to coordinate schedules, report any issues, and ensure smooth operations.
- Record-Keeping: Keep accurate records of mileage, expenses, and other relevant information for tax and accounting purposes.
- Safety: Adhere to all safety protocols and procedures to minimize the risk of accidents or injuries while driving and handling goods.
Business Development Manager
Challenge Darfield
Darfield, CAN
04.2022 - 11.2022
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships
- Created effective sales promotions and marketing strategies to deliver $150000 per month in sales
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers
- Implemented escalation procedures to effectively handle time-sensitive issues
- Recruited, hired, mentored and trained 18 staff on business procedures, policies, duties and customer care methods
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Trained new employees on proper protocols and customer service standards
- Maximized cash flow through optimal billing and collection processes
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Completed bi-weekly payroll for 18 employees.
Duty Manager
New World Halswell
Christchurch, CAN
09.2021 - 03.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Trained employees in essential job functions
- Formulated procedures to use in event of accidents, fires or other emergencies
- Supervised site investigations, reported issues and escalated those that required further assistance
- Performed forecasting to identify necessary changes for supply chain business
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Set goals for department and supported employees in meeting expectations.
Bar and Restaurant Manager
Horse and Jockey
Christchurch, CAN
12.2019 - 09.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Shrunk inventory costs through proactive evaluation and adjustment of vendor relationships
- Improved customer service rankings by resolving issues quickly and accurately
- Closed out cash register and prepared cashier report at close of business
- Decreased waste, following strict recipes and drink measurement protocol
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing training prior onboarding process
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Checked ID cards and verified bar guests are of legal age
- Handled $40000 cash on daily basis, which built trustworthiness and loyalty with owners
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers
- Determined business needs by acquiring client feedback for process improvements
- Calculated payroll deductions by accurately using Smart payroll.
Bar and Gaming Manager
Castle 789
Palmerston North, MWT
10.2018 - 12.2019
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Merged productivity initiatives while complying with restaurant policies and procedures
- Implemented drink prep procedures that significantly reduced wasted stock
- Increased profits with enhanced inventory oversight and strategic pricing adjustments
- Organized and controlled poker tournaments every week.
Education
Foundation Certification - Business Analysis
Leaning People
06.2023
Graduate Diploma - Business Operation Management
UNITEC Institute of Technology
11.2016
Bachelor of Science - Airlines Tourism and Hospitality Management
Rayat And Bahara Institute of Hotel Management
07.2013
Skills
- Team Management
- Accounts Payable and Receivable
- Staff Training
- CRM Software
- PowerPoint Presentations
- Business Requirements
- Customer Communication
- Strategic Planning
- Monitoring
- Food Preparation
- Supplier Contract Negotiation
- Cost Control
- Shift Scheduling
- Vendor Relations
- Microsoft Office
- Training and Development
- Business Analytics
- Budgeting and Expenditures
- Customer Service
- Employee Retention
- Team Leadership
- Clean Driving Record
- Strong Work Ethic
- Accurate record keeping
- Safe Driving Practices
- Professional Appearance
- Route planning expertise
- Problem-solving capabilities
- Defensive Driving
- Scheduling
- Safety Procedures
Certification
- License Controller Qualification - Service IQ
- Harm Minimization Gambling Regulation Training - Pub Charity,NZCT and TAB.
- Alcohol Manager License issued by Christchurch City Council Valid till May 2024.
- Food Safety Certification.
- CBAP - Certified Business Analysis Professional
Personal Information
Visa Status: Permanent Resident
Timeline
Independent Contract Driver
Self Employed
11.2022 - Current
Business Development Manager
Challenge Darfield
04.2022 - 11.2022
Duty Manager
New World Halswell
09.2021 - 03.2022
Bar and Restaurant Manager
Horse and Jockey
12.2019 - 09.2021
Bar and Gaming Manager
Castle 789
10.2018 - 12.2019
Foundation Certification - Business Analysis
Leaning People
Graduate Diploma - Business Operation Management
UNITEC Institute of Technology
Bachelor of Science - Airlines Tourism and Hospitality Management
Rayat And Bahara Institute of Hotel Management
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