Karthick Devaraj
New Windsor,Auckland
Summary
Proven Relationship Manager with a track record of enhancing customer satisfaction and loyalty at ICICI Prudential AMC through expert portfolio management and exceptional customer service. Skilled in resolving complex issues, demonstrating empathy, and adaptive problem-solving. Increased client retention by leveraging banking operations knowledge and effective communication.
Overview
3
3
years of professional experience
Work History
Relationship Manager, Banking Operations
ICICI Prudential AMC
08.2023 - 06.2024
- Organized regular client events to maintain engagement levels and foster loyalty within our customer base.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Utilized effective communication and negotiation skills, resolving disputes between clients and the bank in a professional manner.
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Analyzed complex financial data from multiple sources in order to provide comprehensive recommendations tailored specifically for each client''s unique situation.
Customer Service Representative
HDFC Bank
03.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Master Of Finance - Finance
Massey University
Auckland Skills
- Banking operations knowledge
- Portfolio Management
- Asset Allocation
- Customer Service
- Problem Solving
- Team player
- Adaptive
Timeline
Relationship Manager, Banking Operations
ICICI Prudential AMC
08.2023 - 06.2024
Customer Service Representative
HDFC Bank
03.2021 - 06.2023
Master Of Finance - Finance
Massey University
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