Karthika Menon
Wellington,WGN
Summary
Dynamic individual with hands-on experience in General Insurance and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
Work History
NATIONAL CLAIMS– COMPLEX AUTO II
The Cooperators Insurance
06.2023 - 08.2024
- Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve
complex automobile claims. - Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
CLAIMS ADJUSTER I
Intact Insurance
08.2021 - 06.2023
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
ACCOUNT EXECUTIVE
Insure Smart Insurance Agency
08.2020 - 08.2021
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
BUSINESS IMMIGRATION ANALYST
Fragomen Immigration Services
06.2019 - 06.2020
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Collaborated with interagency partners to resolve complex immigration cases, ensuring lawful outcomes.
- Maintained compliance with federal regulations by staying up-to-date on changes in immigration law and policy.
- Educated applicants about program requirements, guiding them through each step of the application process.
- Proactively identified potential fraud indicators during document evaluation, reducing risk for illegal entry into the country.
- Facilitated applicant interviews, gathering critical information to support decision-making processes.
- Reduced processing time for applications with a thorough review of documentation and adherence to strict deadlines.
- Provided exceptional customer service to applicants, addressing questions and concerns throughout the application process.
- Trained new team members and conducted refresher training on the processes and recent
connect updates. Conducted quality checks on the transacons made by process associates.
Proposed acon plans on items idenfied during audits and conducted root cause analysis as
necessary for the team.
ASSOCIATE- HR
Williams Lea Tag
03.2016 - 05.2019
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Designed succession planning strategies that prepared key talent for future leadership roles within the organization.
- Maintained accurate personnel records, ensuring easy access to crucial information during audits or other compliance-related activities.
- Streamlined recruitment processes for faster candidate acquisition and improved time-to-hire metrics.
- Established effective communication channels between HR and employees, fostering open dialogue and improving workplace morale.
- Collaborated with cross-functional teams for efficient talent acquisition, leading to higher retention rates and reduced turnover costs.
- Conducted thorough exit interviews to identify opportunities for improvement within the organization.
- Supported organizational change management efforts by guiding employees through transitions while ensuring minimal disruption to daily operations.
CUSTOMER & TECHNICAL CONSULTANT
McAfee Secure
08.2014 - 12.2015
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
Education
Level 1- General Insurance Broker
Alberta Insurance Council
05-2021
Bachelor of Science - Information Technology
Mahatma Gandhi University
India04-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Detail Oriented with a keen
eye of accuracy - Agile mindset with experience
working in Agile environments - Computer skills
Accomplishments
- Collaborated with team of 3 in the development of [Project- Norton] where we successfully able to release final severance payment for 350 employees during project dissolution.
- Achieved financial control in the brokerage by creating excel spreadsheet to track all the customers manual payments for their commercial insurance with accuracy and efficiency.
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Full Professional
Tamil
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
NATIONAL CLAIMS– COMPLEX AUTO II
The Cooperators Insurance
06.2023 - 08.2024
CLAIMS ADJUSTER I
Intact Insurance
08.2021 - 06.2023
ACCOUNT EXECUTIVE
Insure Smart Insurance Agency
08.2020 - 08.2021
BUSINESS IMMIGRATION ANALYST
Fragomen Immigration Services
06.2019 - 06.2020
ASSOCIATE- HR
Williams Lea Tag
03.2016 - 05.2019
CUSTOMER & TECHNICAL CONSULTANT
McAfee Secure
08.2014 - 12.2015
Level 1- General Insurance Broker
Alberta Insurance Council
Bachelor of Science - Information Technology
Mahatma Gandhi University
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