Karwa Dyer
Summary
Accomplished Claims Consultant Manager at FMG Insurance, adept in operations management and staff motivation, significantly enhanced team efficiency and performance metrics. Leveraged complex problem-solving and exceptional verbal communication to streamline workflows, achieving strategic departmental goals. Fostered a culture of accountability and continuous improvement, leading to marked increases in employee engagement and operational quality. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Claims Consultant Manager
FMG Insurance
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Recovery Response Manager
FMG Insurance
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
Claims Consultant Team Leader
FMG Insurance
10.2022 - 07.2023
Claims Lodgement Technical Lead
FMG Insurance
08.2021 - 10.2022
Senior Rural Consultant
FMG Insurance
11.2020 - 08.2021
Rural Consultant
FMG Insurance
05.2019 - 11.2020
Claims Consultant
FMG Insurance
08.2017 - 05.2019
Inbound Consultant
FMG Insurance
01.2017 - 08.2017
Care Co-ordinator/Acting Team Leader
Access Homehealth Ltd
03.2016 - 01.2017
Education
Open Polytechnic/Anzif
Skills
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Staff Management
Accomplishments
FMG Client Servicing Finalist 2019
FMG Professional Development award 2020
FMG Claims professional Development award 2022
FMG Professional Development Finalist 2023
References
Available upon request
Timeline
Claims Consultant Manager
FMG Insurance
01.2024 - Current
Recovery Response Manager
FMG Insurance
07.2023 - Current
Claims Consultant Team Leader
FMG Insurance
10.2022 - 07.2023
Claims Lodgement Technical Lead
FMG Insurance
08.2021 - 10.2022
Senior Rural Consultant
FMG Insurance
11.2020 - 08.2021
Rural Consultant
FMG Insurance
05.2019 - 11.2020
Claims Consultant
FMG Insurance
08.2017 - 05.2019
Inbound Consultant
FMG Insurance
01.2017 - 08.2017
Care Co-ordinator/Acting Team Leader
Access Homehealth Ltd
03.2016 - 01.2017
Open Polytechnic/Anzif
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