Kascha Skipper
Brisbane,Burpengary
Summary
I'm a dedicated professional with extensive experience in both retail, and the beauty industry. I have a proven track record of delivering exceptional customer service, effectively resolving issues, and creating positive client experiences. I am passionate about providing top-notch assistance and exceeding client expectations in all interactions.
Overview
9
9
years of professional experience
Work History
Lash Artist
Self-employeed
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened business reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
Lash Artist
The Allure Collective
06.2022 - 03.2023
- Created and ran my own business name/social media page to allow myself to contract out of the Salon and work for myself.
- Attended to all clients bookings/queries.
- Gained an extremely loyal client-base.
Lash Artist
Lashes Extension Specialist
11.2020 - 06.2022
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
- Assisted in training new Lash Artists at the salon, sharing expertise on technique, client interaction, and best practices.
- Followed strict safety standards to protect clients from injury or infection.
- Utilized exceptional customer service skills throughout lash consultations and services.
Retail Sales Associate
Cotton On Group
08.2019 - 11.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Retail Sales Associate
Farmers
02.2019 - 08.2019
Shop Assistant
Foursquare
11.2015 - 02.2017
Education
Graduate Certificate - Eyelash Extension Therapist
Lashes Extension Specialist
New Plymouth, NZ2019
Graduate Certificate - Beauty Therapy
International School of Beauty And Spa Therapies
Wellington, NZ11.2018
Graduate Certificate -
New Plymouth Girls' High School
New Plymouth, NZ07.2017
Skills
- Customer Service
- Steady Hand Coordination
- Advanced Lash Techniques
- Professionalism and Etiquette
- Creativity and Originality
- Relationship Building
- Workspace Organization
- Multitasking Abilities
- Time Management
- Sales trends
- Social Media Marketing
Timeline
Lash Artist
Self-employeed
05.2023 - Current
Lash Artist
The Allure Collective
06.2022 - 03.2023
Lash Artist
Lashes Extension Specialist
11.2020 - 06.2022
Retail Sales Associate
Cotton On Group
08.2019 - 11.2020
Retail Sales Associate
Farmers
02.2019 - 08.2019
Shop Assistant
Foursquare
11.2015 - 02.2017
Graduate Certificate - Eyelash Extension Therapist
Lashes Extension Specialist
Graduate Certificate - Beauty Therapy
International School of Beauty And Spa Therapies
Graduate Certificate -
New Plymouth Girls' High School
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