Kashish Arora
Auckland,AUK
Summary
I have completed my level 5 and level 6 studies in Applied Management in Business Administration, where I got a change to enhance my chosen career path for a role in “Business”. I would aspire to have variety of experiences to uplift my skills by which I can interact with people of different cultures to build on my experience. I have a keen eye for detail & creativity. Confident in the ability to solve problems and focused in my work. I am target driven to achieve goals as I enjoy taking on new challenges, of which I succeed using my people skills effectively especially when I am under pressure. I am responsible for providing an outstanding customer service with a positive & friendly attitude and maintain excellent presentation skills.
Overview
4
4
years of professional experience
Work History
Collections Officer
2degrees Head Office
01.2025 - Current
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
Business Support Specialist
2degrees Head Office
04.2024 - 01.2025
- Dealt with technical queries
- Handled power queries and escalations
- SME for power related issue
- Delivered exceptional customer experiences and promoted strong relationships.
Technical Representative
2degrees Head Office
03.2023 - 04.2024
- Customer relation Management
- Customer support and problem solving
- Troubleshooting customer’s network
- Assisting customers with billing queries
- Team’s representative for Voice of Employee programme
Senior Customer Service Representative
Goodman Fielder
09.2022 - 04.2023
- Order management
- Tracking deliveries
- Working with software SAP, Fusion and Salesforce
- Managing e-mails
- Providing Training
- Preparing Reports
- Providing alternatives to problems
Supervisor
Concentrix
03.2022 - 09.2022
- Customer Service
- Booking flights
- Providing Alternatives
- Team Management
- Training Newbies
- Ensuring personal and professional development of the employees
- Worked with software Qik and AMPS
Duty Manager
Pizza Hut
03.2021 - 02.2022
- Time management
- Order management
- Stock taking
- Team management
- Roster preparation
- Providing great customer service
- Problem solving
- Training new staff
Office Administrator
Cassia Restaurant
12.2020 - 03.2021
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Education
Applied Business Management Level 5 & 6 - Business Management
Northtech
Auckland, NZ12-2022
Skills
- Customer research
- Call control
- Organization skills
- Processing payments
- Teamwork and collaboration
- Proficiency in excel
- Time management
- Call center background
- Researching data
- Monitoring accounts
- Patience and persistence
- Multitasking
- Debt recovery
- Analytical and critical thinking
- Work Planning and Prioritization
- Customer relationship management
- Computer literacy
- Training and teaching
Accomplishments
- Awarded merit certificate, 01/01/17
- Awarded distinction, 01/01/16
- Used Microsoft Excel to develop inventory tracking
- Resolved product issue through consumer testing
- Worked with software QIK, AMPS, SAP, Oracle & Zoho
Timeline
Collections Officer
2degrees Head Office
01.2025 - Current
Business Support Specialist
2degrees Head Office
04.2024 - 01.2025
Technical Representative
2degrees Head Office
03.2023 - 04.2024
Senior Customer Service Representative
Goodman Fielder
09.2022 - 04.2023
Supervisor
Concentrix
03.2022 - 09.2022
Duty Manager
Pizza Hut
03.2021 - 02.2022
Office Administrator
Cassia Restaurant
12.2020 - 03.2021
Applied Business Management Level 5 & 6 - Business Management
Northtech
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