Kashish Chadha
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Scarlett Slimms and Lucky & De Nada
12.2023 - Current
- Ensure the smooth running of the bar and restaurant on daily basis
- Developing and managing the budget to ensure profitability
- Implementing cost saving measures and monitor expenses
- Conducted performance evaluations and provided feedback and development opportunities
- Developing and implementing marketing and promotional strategies to increase revenue
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Restaurant Manager
Bavarian (Pacific concepts)
04.2023 - 12.2023
- Recruiting and Training of all staff members
- Forecasting and Managing Budgets
- Streamlining Operations
- Strategizing marketing and promotions for future events
Restaurant Manager
fRasers (Mount Eden Hospitality Group)
06.2022 - 04.2023
- Recruiting and Training of all staff members
- Forecasting and Managing Budgets
- Ensuring compliance with Licensing, Hygiene and Health & Safety Legislation
- Creating SOP’s to ensure staff adheres to it
Assistant Manager
Florrie McGreals
06.2021 - 07.2022
- Assisting Owner and General Manager in staffing and hiring
- Stock Ordering and making sure Inventory levels are always maintained
- Social media engagement and creating content to target the right market
- Getting the right entertainment artists, to maximize profitability
- Creating SOP’s to ensure staff adheres to it
- Getting promotional deals from breweries and other brands
Duty Manager
Florrie McGreals
03.2021 - 06.2021
- To set, monitor and maintain best possible standards involving food, beverage, gaming, and entertainment
- Ensure the premises are presented in the best manner to achieve maximum ambience and atmosphere
- To set, promotional strategies and handling of social media platform
- Ensure staff training and people management is in place and carried out to maintain the efficient and good service standards
- Analysis weekly productivity returns and reacts accordingly
Accommodation and Bar Manager
Masonic Hotel Waitara
01.2020 - 02.2021
- Bar and accommodation managing
- Ensuring a safe environment for gaming area
- Taking care of administrative duties
- Handling guest complaints and accommodating their needs
Food & Beverage Attendant
Punjab Grill
08.2019 - 02.2021
- Serve the customer in an accommodating manner
- Apply positive suggestive sales approach to guide guests
- Look for ways to avoid limit costs
- Ensure the guest feels important and welcome in the restaurant
Food & Beverage Attendant
Novotel New Plymouth
08.2019 - 12.2019
- Setup and reset specific activities as directed
- Undertake general waiting and service duties of food and beverages
- Efficient and thorough knowledge of the point of sale operating system
- Communicate and liaise with team members, kitchen, and other areas of operation
Event Executive
Shloka
09.2015 - 12.2018
- Organizing and managing events on scale of 500 to 1500 pax per venue
- Organizing facilities and details such as décor, catering, and special guest requests
- Working with clients to identify their needs and ensure customer satisfaction
Intern in Hospitality-related Departments
ITC Maurya
01.2016 - 07.2016
- Work well with a team in a fast-paced working environment
- Gain a full understanding and knowledge of Food & Beverage and Front Office operations
Wine Influencer
Wi-Not Beverage Solutions
12.2015 - 02.2016
- Promoting different wines at the venue to the customers
Education
Master of Arts - Hospitality Management
PIHMS
03-2019
Bachelor of Arts - Hospitality And Tourism Management
Vedatya
Delhi, India03-2018
High School Diploma -
CBSE
Delhi, India03-2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Time Management
- Staff Management
- Relationship Building
Certification
LCQ
General Manager's Certificate
Timeline
General Manager
Scarlett Slimms and Lucky & De Nada
12.2023 - Current
Restaurant Manager
Bavarian (Pacific concepts)
04.2023 - 12.2023
Restaurant Manager
fRasers (Mount Eden Hospitality Group)
06.2022 - 04.2023
Assistant Manager
Florrie McGreals
06.2021 - 07.2022
Duty Manager
Florrie McGreals
03.2021 - 06.2021
Accommodation and Bar Manager
Masonic Hotel Waitara
01.2020 - 02.2021
Food & Beverage Attendant
Punjab Grill
08.2019 - 02.2021
Food & Beverage Attendant
Novotel New Plymouth
08.2019 - 12.2019
Intern in Hospitality-related Departments
ITC Maurya
01.2016 - 07.2016
Wine Influencer
Wi-Not Beverage Solutions
12.2015 - 02.2016
Event Executive
Shloka
09.2015 - 12.2018
LCQ
General Manager's Certificate
Master of Arts - Hospitality Management
PIHMS
Bachelor of Arts - Hospitality And Tourism Management
Vedatya
High School Diploma -
CBSE
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