Hoa (Kasper) Vu
6/17 Chatfield Place, Remuera,AUK
Summary
I am a punctual and highly motivated individual who is able to work in a busy environment and produce high standards of work. I use initiative and ability to make responsible decisions and achieve good results. I am an excellent team worker and am able to take instructions from all levels, building good working relationships with all colleagues. I am flexible, reliable, organised and have excellent time keeping skills.
Overview
5
5
years of professional experience
Work History
Airline Customer Service Agent
Air New Zealand
, Auckland
05.2023 - Current
- Resolved customer complaints in a timely manner.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Advised passengers of any changes or delays in their scheduled flights.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Built and maintained productive relationships with colleagues.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Performed check-in procedures for both Air New Zealand and customer airlines.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Food and Beverage Attendant Team Leader
Cordis Hotel
, Auckland
07.2020 - 05.2023
- Provided exceptional service that reflected hotel standards and core values.
- Demonstrated proficient knowledge of the hotel and services to assist customers and team members.
- Maintained presence throughout functions to assist guests with additional food and beverage requests as needed.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
Check-in Agent
Akorn Destination Management - Abercrombie and Kent cruise turn around
, Auckland
12.2019 - 06.2020
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assembled and issued required documentation, such as tickets and itineraries.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assist passengers finding and handling luggage.
Education
Diploma in Travel And Tourism -
The International Travel College of New Zealand
Auckland03.2020
Skills
- Staff leadership
- Teamwork
- Multitasking
- Fast learning
- Friendly, motivated attitude
- Knowledgeable in conversational English and Vietnamese
- Calm, well-disciplined individual
- Customer service skills
- Organisational skills
- Communication
- Listening skills
- Problem-solving skills
- Reporting and documentation
- Basic knowledge in Word and Excel
- Operational Reporting
Reference
Schoen De Alwis | Cordis Hotel, Auckland
Assistant Director of Food & Beverage
+64 21 501 856
schoen.de-alwis@cordishotels.com
___________________________________
Maliana Pio | Cordis Hotel, Auckland
Team Manager
+64 27 287 1387
maliana.pio2@airnz.co.nz
___________________________________
Sakil Kansakar | Grand Millennium, Auckland
Banqueting Manager
+64 22 094 4345
Timeline
Airline Customer Service Agent
Air New Zealand
05.2023 - Current
Food and Beverage Attendant Team Leader
Cordis Hotel
07.2020 - 05.2023
Check-in Agent
Akorn Destination Management - Abercrombie and Kent cruise turn around
12.2019 - 06.2020
Diploma in Travel And Tourism -
The International Travel College of New Zealand
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