Kasumi Murakami
Porirua,WGN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waitress
Tatsushi Japanese Restaurant
07.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Commerce - Marketing Management And Research
Victoria University of Wellington
Wellington, NZ12.2026
Skills
- To-Go Order Preparation
- Sales Expertise
- Special Dietary Requirements
- Table Bussing
- Accurate Money Handling
- Food Running
- Supply Restocking
- Table Setting Arrangements
- Food Preparation and Safety
- Menu Memorization
- Food Safety Oversight
- Team Collaboration
Languages
Japanese
Native or Bilingual
Timeline
Waitress
Tatsushi Japanese Restaurant
07.2022 - Current
Bachelor of Commerce - Marketing Management And Research
Victoria University of Wellington
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