Kasun Gayan
Sales Supervisor
4,Handerson Road
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service. Friendly Sales Supervisor with over 11 years of experience managing a sales team and ensuring effective results. Skilled in providing direction, motivation and guidance to sales teams. Adept in hiring and training new employees. Knowledgeable in all legal compliance procedures.
Overview
12
12
years of professional experience
Work History
Sales Supervisor
Tilakawardena Textile
01.2016 - 08.2024
- Oversaw hiring process for new personnel within the department.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Ensured compliance with local laws regarding contracts, warranties.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed sales personnel, setting performance goals and strategies for attaining objectives.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Sales Officer
The Kandy Textile
01.2013 - 12.2015
- Developed strategies to increase sales and market share.
- Conducted research on competitive products and services.
- Identified customer needs and developed customized solutions.
- Implemented promotional campaigns to boost sales volume.
- Analyzed customer feedback to improve product offerings.
- Built relationships with key clients through regular contact.
- Maintained accurate records of all sales activities and results.
- Generated leads through networking, cold calls, and email campaigns.
- Created presentations for potential customers outlining product benefits.
- Provided exceptional customer service throughout the entire sales process.
- Collaborated with marketing team members to create compelling content.
- Developed pricing models that maximized profits while meeting customer needs.
- Negotiated contracts with customers to ensure mutually beneficial outcomes.
- Attended industry events to build brand recognition and establish contacts.
- Utilized CRM software to track prospects, manage accounts, and follow up on leads.
- Prepared weekly reports summarizing current sales performance metrics.
- Gathered data from multiple sources including surveys, focus groups.
Education
High School Diploma -
Hairdressing & Beauty Academy
Col 03 04.2001 -
Skills
Business Planning
Budget Control
Contract Management
Project Management
Order Management
Sales team assistance
Channel Management
Report writing and budgeting
Workflow Management
Timeline
Sales Supervisor
Tilakawardena Textile
01.2016 - 08.2024
Sales Officer
The Kandy Textile
01.2013 - 12.2015
High School Diploma -
Hairdressing & Beauty Academy
04.2001 -
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