Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Research Assistant
Auckland University of Technology
Auckland, New Zealand
2022.08 - 2023.02
Conducted research on 'The Use of Smart Systems to Assess Warehouse Employees' Health and Safety,' focusing on the application of technologies in user health monitoring.
Gained proficiency in programming languages such as JavaScript and Python, applicable in troubleshooting and supporting various software systems.
Utilized knowledge of scientific principles and techniques to troubleshoot problems encountered during the course of research.
Assisted in the design and implementation of experimental protocols.
Information Technology Executive
Analytical Instruments Pvt Ltd
Colombo, Sri Lanka
2016.05 - 2020.09
Demonstrated expertise in troubleshooting complex IT issues, with a strong focus on maintaining system integrity and security.
Provided comprehensive technical support for end-user systems, including laptops, POS systems, and network resources, ensuring optimal functionality and user satisfaction.
Skilled in IT service management, consistently documenting interactions, and maintaining transparency in operations.
Excelled in communicating technical concepts to non-technical stakeholders, enhancing understanding and collaboration.
Managed escalated issues effectively, collaborating with diverse teams to ensure timely resolutions.
Actively sought opportunities to streamline repetitive tasks, contributing to increased operational efficiency.
Created and maintained relationships with key stakeholders.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Technical Support Officer
Metropolitan Group of Companies
Anuradhapura, Sri Lanka
2014.02 - 2016.05
Delivered reliable IT support and services, with a focus on user administration and network maintenance
Played a key role in maintaining and supporting IT infrastructure, contributing to the smooth operation of organizational technology systems.
Education
Ph.D. - Computer Science
Auckland University of Technology
2024-08
IT Service Management (ITIL 4 Edition) - ITIL Foundation Certificate
AXELOS
2020-01
MSc in Network & Information Security -
Kingston University
01.2019
BCS Level 6 - Professional Graduate Diploma in IT -
British Computer Society (BCS)
01.2017
Skills
Network Security
Encryption
Data Security
Protecting networks
Access Control
Resource Allocation
Disaster Recovery
IT service management
Technology Integration
Training and mentoring
Remote Support
Hardware diagnostics
Technical Support
Network configuration
Hardware upgrades
MS Office proficiency
Operating systems
Timeline
Research Assistant
Auckland University of Technology
2022.08 - 2023.02
Information Technology Executive
Analytical Instruments Pvt Ltd
2016.05 - 2020.09
Technical Support Officer
Metropolitan Group of Companies
2014.02 - 2016.05
Ph.D. - Computer Science
Auckland University of Technology
IT Service Management (ITIL 4 Edition) - ITIL Foundation Certificate
AXELOS
MSc in Network & Information Security -
Kingston University
BCS Level 6 - Professional Graduate Diploma in IT -
British Computer Society (BCS)
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