Kasun Moolikagedara
149 White Swan Road,Auckland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Research Assistant
Auckland University of Technology
Auckland, New Zealand
08.2022 - 02.2023
- Conducted research on 'The Use of Smart Systems to Assess Warehouse Employees' Health and Safety,' focusing on the application of technologies in user health monitoring.
- Gained proficiency in programming languages such as JavaScript and Python, applicable in troubleshooting and supporting various software systems.
- Utilized knowledge of scientific principles and techniques to troubleshoot problems encountered during the course of research.
- Assisted in the design and implementation of experimental protocols.
Information Technology Executive
Analytical Instruments Pvt Ltd
Colombo, Sri Lanka
05.2016 - 09.2020
- Demonstrated expertise in troubleshooting complex IT issues, with a strong focus on maintaining system integrity and security.
- Provided comprehensive technical support for end-user systems, including laptops, POS systems, and network resources, ensuring optimal functionality and user satisfaction.
- Skilled in IT service management, consistently documenting interactions, and maintaining transparency in operations.
- Excelled in communicating technical concepts to non-technical stakeholders, enhancing understanding and collaboration.
- Managed escalated issues effectively, collaborating with diverse teams to ensure timely resolutions.
- Actively sought opportunities to streamline repetitive tasks, contributing to increased operational efficiency.
- Created and maintained relationships with key stakeholders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Technical Support Officer
Metropolitan Group of Companies
Anuradhapura, Sri Lanka
02.2014 - 05.2016
- Delivered reliable IT support and services, with a focus on user administration and network maintenance
- Played a key role in maintaining and supporting IT infrastructure, contributing to the smooth operation of organizational technology systems.
Education
Ph.D. - Computer Science
Auckland University of Technology
08-2024
IT Service Management (ITIL 4 Edition) - ITIL Foundation Certificate
AXELOS
01-2020
MSc in Network & Information Security -
Kingston University
01.2019
BCS Level 6 - Professional Graduate Diploma in IT -
British Computer Society (BCS)
01.2017
Skills
- Network Security
- Encryption
- Data Security
- Protecting networks
- Access Control
- Resource Allocation
- Disaster Recovery
- IT service management
- Technology Integration
- Training and mentoring
- Remote Support
- Hardware diagnostics
- Technical Support
- Network configuration
- Hardware upgrades
- MS Office proficiency
- Operating systems
Timeline
Research Assistant
Auckland University of Technology
08.2022 - 02.2023
Information Technology Executive
Analytical Instruments Pvt Ltd
05.2016 - 09.2020
Technical Support Officer
Metropolitan Group of Companies
02.2014 - 05.2016
Ph.D. - Computer Science
Auckland University of Technology
IT Service Management (ITIL 4 Edition) - ITIL Foundation Certificate
AXELOS
MSc in Network & Information Security -
Kingston University
BCS Level 6 - Professional Graduate Diploma in IT -
British Computer Society (BCS)
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