KASYAP GOPALA KRISHNAN
Auckland,AUK
Summary
Seasoned Deputy Branch Manager with a background in managing daily operations, overseeing sales targets and ensuring customer satisfaction. Strengths include strategic planning, teamwork coordination, and financial acumen. Notable impact includes successfully improving branch performance while fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Deputy Branch Manager
Union Bank of India
Ernakulam, Ernakulam
06.2013 - 01.2024
- Reviewed monthly financial statements for accuracy prior to submission to corporate office.
- Collaborated with other departments within the organization on initiatives related to branch operations.
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Ensured adequate staffing levels through scheduling of employees according to business needs.
- Resolved customer complaints promptly and professionally.
- Analyzed trends in customer accounts to identify opportunities for cross-selling products and services.
- Maintained contact with local businesses to promote bank services and increase customer base.
- Created marketing campaigns designed to attract new customers or retain existing ones.
- Processed weekly payroll for all branch employees.
- Prepared reports summarizing sales activities, customer satisfaction surveys, budget variances.
- Oversaw maintenance of branch equipment such as ATMs, computers, printers.
- Maintained a high level of security within the branch by monitoring employee activities and enforcing security protocols.
- Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
- Monitored compliance with banking regulations and internal policies and procedures.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Bank Customer Service Representative
Karur Vysya Bank
Chennai, Chennai
10.2012 - 04.2013
- Performed daily balancing of cash drawer and reconciled discrepancies as needed.
- Maintained current knowledge of bank products and services offered at branch location.
- Ensured compliance with all applicable federal regulations regarding banking operations.
- Assisted customers with safe deposit boxes providing access when appropriate.
- Provided assistance with opening new accounts such as savings or checking accounts.
- Reviewed all paperwork associated with each transaction prior to approving it for processing.
- Identified opportunities to cross-sell additional products or services based on customer needs.
Senior Technical Support Executive
Sutherland Global Services
Ernakulam, Ernakulam
11.2008 - 10.2010
- Performed troubleshooting on hardware and software applications in a timely manner.
- Configured networks and installed software programs to ensure optimal performance of computers.
- Maintained an up-to-date knowledge base of current technologies used in the organization's IT infrastructure.
- Responded promptly to incoming calls related to technical issues.
- Developed processes for tracking customer feedback, requests, and complaints.
- Created user accounts, assigned privileges, and monitored usage of resources.
- Assisted with the development of internal procedures for providing technical support services.
- Diagnosed system malfunctions and provided solutions in a timely fashion.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Provided remote technical assistance using remote access tools such as GoToAssist or TeamViewer.
- Served as first point of contact for incoming technical service calls and emails.
Education
Bachelor of Engineering And Technology - Computer Science And Engineering
Mahatma Gandhi University
Kottayam03-2008
Skills
- Compliance knowledge
- Team Management
- Operations Management
- Customer Service
- Business development expertise
- Account Review
- Branch Operations Management
- Proficient in Microsoft Word, Excel and Outlook
- Excellent communication skills
- Cash Handling
- Decision-Making
- KYC AML
- Infosys Finacle
- CRM
Languages
Hindi
Professional
Tamil
Professional
Malayalam
Native/ Bilingual
Timeline
Deputy Branch Manager
Union Bank of India
06.2013 - 01.2024
Bank Customer Service Representative
Karur Vysya Bank
10.2012 - 04.2013
Senior Technical Support Executive
Sutherland Global Services
11.2008 - 10.2010
Bachelor of Engineering And Technology - Computer Science And Engineering
Mahatma Gandhi University
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