Katana Holten
Papamoa,BOP
Summary
Dynamic and motivated individual with a strong passion for the real estate industry, currently pursuing studies in real estate and seeking a position as a Personal Assistant to a Real Estate Agent. Committed to gaining hands-on experience and building a solid foundation in the field, I bring a positive attitude, exceptional organizational skills, and a dedicated work ethic to contribute to the success of the real estate team.
Overview
5
5
years of professional experience
Work History
Managing Director /Owner
Ultimate Festival Kits NZ
10.2021 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Researched and developed new products to meet customer demands.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Managed financial tracking, inventory coordination and social media marketing.
Bartender
Smoky Pallet
06.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to laws regarding alcoholic beverage services and customer regulations.
Retail Sales Assistant
Stirling Sports
06.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened and closed store independently and prepared nightly bank drop for manager.
barista
Whanga Bar
10.2020 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Photographer and Sales Assistant
Magic Memories
08.2018 - 05.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Recommended complementary purchases to customers, increasing revenue.
Education
NCEA Level 2 -
Hamilton Girls High School
Hamilton2019
Skills
- Cash Handling and Management
- Exceptional Customer Service
- Suggestive Selling
- Superior Organizational Skills
- Attention to Detail
- Problem Solving Skills
- Technology Proficiency
- Time Management
- Interpersonal Skills
- Flexibility and Adaptability
Timeline
Bartender
Smoky Pallet
06.2022 - 04.2023
Managing Director /Owner
Ultimate Festival Kits NZ
10.2021 - Current
Retail Sales Assistant
Stirling Sports
06.2021 - 12.2021
barista
Whanga Bar
10.2020 - 08.2021
Photographer and Sales Assistant
Magic Memories
08.2018 - 05.2019
NCEA Level 2 -
Hamilton Girls High School
Similar Profiles
CLAIRE KAMIBAYASHICLAIRE KAMIBAYASHI
Customer Success Manager - Corporate Events at Kits By Food CraftCustomer Success Manager - Corporate Events at Kits By Food Craft
Aayush KoppisettiAayush Koppisetti
Volunteer at Kits to HeartVolunteer at Kits to Heart
Mara Alexandra ScreciuMara Alexandra Screciu
Owner at Safety Kits SRLOwner at Safety Kits SRL