Katana Holten
Huapai,AUK
Summary
Motivated and results-driven retail professional with over 7 years of experience in customer service and 2 years in retail sales. Passionate about creating empowering and memorable customer connections, I bring a strong track record of leading teams, driving sales, and delivering exceptional service. I am committed to upholding the values of Bras N Things by fostering a supportive and inclusive environment. Eager to contribute to the success of the Northwest store and assist in the continued growth of the brand.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Jana Construction
04.2023 - Current
- Basic Xero Knowledge: Familiar with Xero software for invoicing, expense tracking, and financial reporting.
- Organizational Skills: Maintain orderly records and manage multiple tasks effectively.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managing Director /Owner
Ultimate Festival Kits NZ
10.2021 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Retail Sales Assistant
Seed Heritage
08.2023 - 12.2023
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Increased sales by providing exceptional customer service and product knowledge.
Retail Sales Assistant
Stirling Sports
06.2021 - 12.2021
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Bartender
Smoky Pallet
06.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Photographer and Sales Assistant
Magic Memories
08.2018 - 05.2019
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Photographed high-quality images for various print and digital projects.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
NCEA Level 2
Hamilton Girls High School
Hamilton, NZ2019
Skills
- Strong customer service and relationship-building skills
- Excellent communication and interpersonal abilities
- Highly organized with effective time management
- Positive attitude and strong work ethic
- Sales techniques: Experience in upselling and cross selling products
- Problem solving: Quick and effective resolution of customer inquiries and issues
- Product knowledge: Understanding of fashion trends and Bras N Things brand identity
- Adaptability: Flexibility to handle various responsibility's and changes in a retail environment
Timeline
Retail Sales Assistant
Seed Heritage
08.2023 - 12.2023
Administrative Assistant
Jana Construction
04.2023 - Current
Bartender
Smoky Pallet
06.2022 - 04.2023
Managing Director /Owner
Ultimate Festival Kits NZ
10.2021 - Current
Retail Sales Assistant
Stirling Sports
06.2021 - 12.2021
Photographer and Sales Assistant
Magic Memories
08.2018 - 05.2019
NCEA Level 2
Hamilton Girls High School