Summary
Overview
Work History
Education
Skills
Spending time with Family
Timeline
Generic

Kataraina Taueki

Whangarei ,Morningside

Summary

Personable Individual with 1-2 years of experience in Office administration prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling business and owner requests. Professional and welcoming in creating upbeat work environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I'm eager to learn and try anything not afraid to get my hands dirty and will give anything a try to the best of my abilities.

Overview

3
3
years of professional experience

Work History

Office Administrator

Auckland Kiwi Movers
08.2022 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Organized, facilitated and participated in community service efforts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Responded to inquiries from callers seeking information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Screened visitors and issued badges to maintain safety and security.
  • Completed bi-weekly payroll for 4 employees

Checkout Operator

Sai Management Ltd
10.2022 - 03.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Oversaw logistics and inventory management for storeroom.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Adjusted machines to increase productivity for runs.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Collaborated with other departments to optimize production workflows.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Pumped gas for guests and took payments.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.
  • Promoted special offers and discounts to customers to maximize sales.
  • Created attractive merchandise displays to entice customers to make purchases.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Responded to all customer inquiries thoroughly and professionally.

Traffic Controller

Independent Traffic Control
04.2022 - 09.2022
  • Communicated with team members using hand signals and radios.
  • Assembled signs and cones to direct traffic through construction sites.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Routed traffic around construction sites for worker and driver safety.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
  • Stood for hours with "Stop/Slow" paddle directing traffic.
  • Trained new traffic controllers to properly use traffic control devices and apply best practices.
  • Updated signage with correct speeds and delay warnings based on daily conditions.
  • Worked with foreman to create effective temporary traffic control schemes.
  • Conducted routine maintenance checks on traffic control devices to manage wear and tear.
  • Coordinated with other agencies toestablish proper traffic control during periods of construction or other events.
  • Educated public on traffic laws and safety regulations to maintain order and enforce compliance.
  • Maintained traffic control plans for proper management of traffic during construction and events.
  • Installed and maintained road markings to clearly define lanes and enhance road safety.
  • Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs.
  • Identified most efficient methods to improve traffic flow by analyzing traffic data.
  • Improved nighttime visibility and safety by installing and maintaining street lighting.
  • Conducted research on traffic delays and issues, taking notes on timing, vehicle volume and vehicle speed.
  • Used standard calculations to determine traffic light time settings and speed restrictions based upon area needs and observed driver behaviors.

Traffic Controller

Independent Traffic Control Whangarei Branch
10.2020 - 04.2022
  • Communicated with team members using hand signals and radios.
  • Assembled signs and cones to direct traffic through construction sites.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Routed traffic around construction sites for worker and driver safety.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
  • Trained new traffic controllers to properly use traffic control devices and apply best practices.
  • Updated signage with correct speeds and delay warnings based on daily conditions.
  • Worked with foreman to create effective temporary traffic control schemes.
  • Conducted routine maintenance checks on traffic control devices to manage wear and tear.
  • Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
  • Coordinated with other agencies toestablish proper traffic control during periods of construction or other events.
  • Educated public on traffic laws and safety regulations to maintain order and enforce compliance.

Education

Level 3 Security - Security And Protective Services

Peoples Potential
Whangarei
11.2019

ECE NZQA Level 3 + 4 - Early Childhood Education

Peoples Potential
Whangarei
11.2019

No Degree - NCEA Level 1 And 2

Correspondence School - Home Schooling
Whangarei
01.2014

Skills

  • Managing Public Relations
  • Record Releases
  • Operational Requirements
  • Office Reception
  • Time Management
  • Hotel Accommodations
  • Performance Improvement
  • Accuracy Improvements
  • Customer Relationship Management
  • Payroll
  • Stock Management
  • Process Optimization
  • Executive Management Support
  • Store Maintenance
  • Problem-Solving Ability
  • Documentation
  • Customer Relations
  • Multi-Line Telephone Operation
  • Membership Inquiries and Renewals
  • Administrative and Office Support
  • Staff Training
  • Retail Sales Customer Service
  • CRM Software
  • Fleet Dispatching
  • Proofreading
  • Customer Consulting
  • Receiving Support
  • POS Systems and Ordering Platforms
  • Call Triaging
  • Microsoft Word
  • Active Listening
  • Safety-First Mentality
  • Personnel Protection
  • Physical Labor
  • Keen Observer
  • Monitor CCTV
  • Customer Order Fulfillment
  • Operational Efficiency
  • Sheet Banding
  • Careful Handling
  • Route Planning
  • Packaging
  • Data Accuracy
  • Payment Handling
  • Transportation and Logistics
  • Materials Handling Safety Training
  • Inventory Databases
  • Team Meetings
  • Vendor Relationships
  • Customer Experience
  • Problem-Solving Skills
  • Job Specifications
  • Team Goals
  • Lifting and Sorting
  • Hand and Power Tool Operation
  • General Housekeeping
  • Commercial Locations
  • Cost Estimates
  • GPS Applications
  • Commercial Driving
  • Customer Satisfaction
  • Customer Needs Assessments
  • Stacking and Staging
  • Verbal and Written Communication
  • Environmentally Controlled Storage
  • Route Deliveries
  • Inquiry Response
  • Equipment Maintenance
  • Conflict Mediation
  • Physical Fitness
  • Secure Loads
  • Recordkeeping Requirements
  • Tool and Supply Organization
  • Appliance Connections and Hookups
  • Walk-Throughs
  • Delivery Management
  • Quality Assessment and Assurance
  • Safe Vehicle Operations
  • Furniture and Fixture Dismantling
  • Cycle Counting
  • Cash Handling
  • Staff Management
  • Wrapping and Boxing
  • Job Planning
  • Invoice Verification
  • Work Assignments
  • Production Targets
  • Organize Storage Areas
  • Coordinating Work Orders
  • Performance Goals
  • Inventory Accuracy
  • Furniture Moving
  • Mapping Software
  • Bracing, Padding and Strapping
  • Route Logs
  • Freight Labeling
  • Inventory Listing
  • Customer Accounts Management
  • First Aid Certification
  • Load Security
  • Loading and Unloading
  • Floor Pathway Protection
  • Secure Packing
  • Exposure Techniques
  • Equipment Parts Replacement
  • Disposal Coordination
  • Procedure Redesign
  • Equipment Operation
  • Vehicle Maintenance
  • Scheduling Proficiency
  • Truck Loading and Unloading
  • Box Labelling
  • Financial Records
  • Team Collaboration
  • Packing Expertise

Spending time with Family

I enjoy spending time with my Family and Children and with everything i do is for the Future Success of my Children

Im an Outgoing and hardworking individual, i enjoy the outdoors and not afraid to get my hands dirty

Timeline

Checkout Operator

Sai Management Ltd
10.2022 - 03.2023

Office Administrator

Auckland Kiwi Movers
08.2022 - Current

Traffic Controller

Independent Traffic Control
04.2022 - 09.2022

Traffic Controller

Independent Traffic Control Whangarei Branch
10.2020 - 04.2022

Level 3 Security - Security And Protective Services

Peoples Potential

ECE NZQA Level 3 + 4 - Early Childhood Education

Peoples Potential

No Degree - NCEA Level 1 And 2

Correspondence School - Home Schooling

Similar Profiles

CREATE PROFILE
Kataraina Taueki