Summary
Overview
Work History
Education
Skills
References
Timeline
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Kataraina Waikato

Christchurch

Summary

I am an empathetic woman, Mother, kaitiaki, akonga and friend ,embarking on a journey for the betterment of oneself and future generations. I have extensive knowledge within various backgrounds of professional and grass roots settings. My life experience within state care systems and diverse roles in the workforce provide invaluable counsel, patience, wisdom and knowledge that I know will be an asset to your team for the present and future.

Overview

9
9
years of professional experience

Work History

Online Customer Service Representative

K-Mart
, Christchurch
01.2023 - 09.2023
  • Provided feedback to other departments regarding any identified problems.
  • Adhered to company policies and procedures for handling sensitive data.
  • Participated in training sessions related to new products or services.
  • Provided training to new employees in accordance with company policies and procedures.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to improve customer service experience.
  • Developed strategies and feedback to team leaders to increase workplace productivity.

Service Deli Assistant

New World
, Hamilton
01.2021 - 09.2021
  • Provided excellent customer service by responding to customer inquiries promptly and professionally.
  • Completed all paperwork related to department operations accurately and timely.
  • Assisted customers with product selection and special orders.

Production Team Member

Bunnings Ltd
08.2019 - 02.2020
  • Maintained accurate records of production output, quality control checks and related information.
  • Conducted regular inspections of safety components to identify potential issues.
  • Worked collaboratively with supervisors, co-workers, vendors and customers when necessary.
  • Analyzed data from past productions to identify areas for improvement.
  • Adhered to policies and procedures in accordance with Legislation to ensuring client confidentiality

Program Coordinator

Pura Pura Whetu
, Christchurch
07.2014 - 07.2015
  • Organized special events related to the promotion or awareness of the program's mission or purpose.
  • Prepared reports on progress towards program goals for management review.
  • Ensured timely completion of project deliverables within budget constraints.
  • Facilitated communication between team members by organizing regular meetings.

Education

Certificate in Mental Health And Wellbeing Level 4 - Mental Health & Wellbeing

Ara Institute of Canterbury
Christchurch, New Zealand, NZ
01-2019

Business Administration And Management Level 3 -

Wintec
Hamilton, NZ
01-2017

Retail Management Level 3 & 4 -

New Zealand Management Academies
Hamilton, NZ
01-2016

Bachelor of Criminal Justice -

University of Canterbury
Christchurch, New Zealand, NZ

Bachelor of Laws -

University of Canterbury
Christchurch, New Zealand, NZ

Skills

  • Complaint resolution
  • Project management
  • Cross-functional collaboration
  • Phone etiquette
  • Adaptability and flexibility
  • Feedback analysis
  • Problem solving
  • Communication skills
  • Team collaboration
  • Cultural sensitivity
  • Discretion
  • Honest
  • Caring
  • Personable
  • Patient
  • Presentable

References

References available upon request.

Timeline

Online Customer Service Representative

K-Mart
01.2023 - 09.2023

Service Deli Assistant

New World
01.2021 - 09.2021

Production Team Member

Bunnings Ltd
08.2019 - 02.2020

Program Coordinator

Pura Pura Whetu
07.2014 - 07.2015

Certificate in Mental Health And Wellbeing Level 4 - Mental Health & Wellbeing

Ara Institute of Canterbury

Business Administration And Management Level 3 -

Wintec

Retail Management Level 3 & 4 -

New Zealand Management Academies

Bachelor of Criminal Justice -

University of Canterbury

Bachelor of Laws -

University of Canterbury

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Kataraina Waikato