Kate Beaumont
Auckland,Mangere Bridge
Summary
Dynamic professional excelling in customer service and office administration.
Skilled in enhancing customer satisfaction with exceptional communication and time management. Looking to join a positive work environment.
Overview
2
2
years of professional experience
Work History
Client Services Consultant
AMP
12.2023 - 06.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Frontline Administrator
Mercedes-Benz Botany
01.2023 - 11.2023
- Interacted with customers by phone, email, or in-person.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement.
- Assisted in accounts, cash receipts, collections and daily deposits.
- Managed the health & safety department
Service Advisor
Volkswagen Continental Cars
06.2022 - 02.2023
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded monthly sales targets by promoting additional services such as extended warranties or maintenance.
- Answer calls and assist customers with bookings and job progress.
Education
Howick College
2017
Skills
- Exceptional communication
- Customer Service
- Office Administration
- Multitasking
- Time Management
Timeline
Client Services Consultant
AMP
12.2023 - 06.2024
Frontline Administrator
Mercedes-Benz Botany
01.2023 - 11.2023
Service Advisor
Volkswagen Continental Cars
06.2022 - 02.2023
Howick College
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