Kate Hartley

• Deliver excellent customer service in a high-pressure retail environment.
• Build strong rapport with customers to understand their needs and guide them through significant purchases.
• Demonstrate resilience and professionalism when managing difficult interactions. Including setting appropriate boundaries.
• Maintain detailed product knowledge across a wide jewellery range and ensure accurate POS processes and stock handling.
• Contribute to a positive team environment and uphold the brand's standards.
• Used sound judgment when navigating customer expectations, product limitations, and escalations.

I recently made the decision to transition out of the programme in August to pursue a career path better aligned with my strengths in client support, communication, and problem-solving.

• Operated confidential health admin systems.
• Supported patients with navigating the health system in a safe, respectful way.
• Scheduled appointments and de-escalated distressed patients calmly.

• Coordinated company events and managed internal/external communications.
• Organised catering, processed invoices, and handled travel bookings.
• Maintained office supply systems and liaised with suppliers.

• Took minutes across committees and completed a Victoria University minute-taking course.
• Scheduled meetings, drafted agendas, and arranged travel for senior leadership.
• Produced formal documents using Microsoft Suite.

• Created purchase orders, goods receipts, and managed supplier communications.
• Administered building access and coordinated travel across the organisation.
• Managed mail, printing, and rates data accuracy.

• Created staff rosters for a large clinical team.
• Maintained accurate patient records and vaccination data.
• Supported patients with a calm and welcoming presence.
• Navigated difficult patient interactions with empathy and professionalism.

• Managed a busy phone and reception area, handled complaints professionally.
• Scheduled appointments and processed enrolments, claims, and invoices.
• Ensured quality patient care.

• Delivered clear communication and reassurance to patients.
• Collected patient information, completed lab forms, and upheld health/safety protocols.
• Helped keep daily operations running smoothly under pressure.

• Supported clients with daily activities and provided safe supervision.
• Developed strong rapport to meet individual care needs.