Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kate Hatley

Summary

Quick-thinking Supervisor recognized for team-building, energetic leadership and outstanding multi-tasking skills. Highly effective and knowledgeable in identifying operational inefficiencies and implementing strategies to increase productivity. I am dedicated to an open and communicative culture where employees feel empowered to contribute to the company's success. I wish for the skills I have acquired in the hospitality industry to be enhanced in a team-focused and communicative environment to pursue my passion for policy and community-building.

Overview

4
4
years of professional experience

Work History

Duty Manager

Five Knots
04.2023 - 08.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Strengthened management and communication skills in an events centre setting.

Bar Supervisor

Sweatshop Brew Kitchen
03.2021 - 02.2023
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Handled customer complaints and resolved issues to meet changing needs.
  • Supervised and coordinated team to provide guidance and create a positive work environment
  • Trained junior staff in essential job functions.
  • Gained outstanding knowledge of products and vendors to create a high-quality experience for customers
  • Identified operational inefficiencies to maximize productivity for staff and efficiency during fast-paced service

Vineyard Hand

Ace Viticulture
09.2020 - 12.2020


  • Supported vineyard operations through lifecycle of vines from spring pruning to fall harvests.
  • Pruned grape vines to promote growth of new shoots.
  • Installed and maintained trellises for proper vine development.

Bartender/Waitress

Goode Brothers Botany
02.2020 - 09.2020
  • Greeted new customers, discussed specials, and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Middlemore Hospital Volunteer
12.2019 - 02.2020
  • Provided support and companionship to patients in need of assistance.
  • Assisted visitors in finding their way around the hospital.
  • Restocked supplies and filed paperwork to satisfy department leadership requests.

Education

NCEA Level 2 With Excellence Endorsement -

Botany Downs Secondary College
Botany Downs, NZ
11.2018

Bachelor of Laws And Bachelor of Arts - Law And Sociology

University of Auckland
Auckland, NZ
2025

License Controller Qualification (LCQ) -

Te Pūkenga
2022

NCEA Level 3 with Excellence Endorsement -

Botany Downs Secondary College
Botany Downs, NZ
2019

NCEA Level 1 With Merit Endorsement -

Botany Downs Secondary College
Botany Downs, NZ
2017

Skills

  • Excellent management and leadership skills, including staff training, scheduling, and conflict resolution
  • Strong ability to work in collaborative environments
  • Quick learner
  • Proficient in handling fast-paced and high-pressure new environments
  • Outstanding grasp of language to communicate effectively through writing and face-to-face
  • Exceptional critical thinking skills

Affiliations

Youth Member of Parliament for Botany Downs Electorate, 2019 House Prefect, Botany Downs Secondary College, 2018-2019

Timeline

Duty Manager

Five Knots
04.2023 - 08.2023

Bar Supervisor

Sweatshop Brew Kitchen
03.2021 - 02.2023

Vineyard Hand

Ace Viticulture
09.2020 - 12.2020

Bartender/Waitress

Goode Brothers Botany
02.2020 - 09.2020

Middlemore Hospital Volunteer
12.2019 - 02.2020

NCEA Level 2 With Excellence Endorsement -

Botany Downs Secondary College

Bachelor of Laws And Bachelor of Arts - Law And Sociology

University of Auckland

License Controller Qualification (LCQ) -

Te Pūkenga

NCEA Level 3 with Excellence Endorsement -

Botany Downs Secondary College

NCEA Level 1 With Merit Endorsement -

Botany Downs Secondary College

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Kate Hatley