Summary
Overview
Work History
Skills
Timeline
Generic

Kate Joines

Te Horo,Otaki

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes whilst always trying to upskill. Passion for the outdoors and love a challenge.

A lot of life experience!

Overview

9
9
years of professional experience

Work History

General Contractor / Truck Driver

Landwork Solutions Ltd
Te Horo , Otaki
01.2022 - Current
  • Use a range of machinery and equipment including trucks, tractors, diggers, forklifts, rollers and graders.
  • Most common role is carting metal to and from sites in a truck
  • Prioritise health and safety while working in a safe but efficient manner
  • Working both alone and alongside other staff

Tractor Driver

SIMS Contracting
Otaki , Otaki
10.2020 - Current
  • Used a range of machinery and implements including mowers, rakes and trailers
  • Went to set jobs, completed each one and moved to the next in a tidy and efficient manner
  • Worked both alone and alongside other staff to complete jobs
  • Kept machinery well cared for

- This is a seasonal job that I still do to help out on a casual basis when necessary/available.

Dairy Farmer

Appleton Dairy Farms
Puketoi , Otago
06.2020 - 10.2020
  • Identifying signs of disease or parasites in animals
  • Bringing cows into shed
  • Morning and afternoon milkings
  • Putting up, taking down and moving temporary break fences
  • Tractor work
  • Checking crops
  • Helping with herd testings

Horse Trekking Guide

High Country Horses
Glenorchy , Queenstown
12.2019 - 03.2020
  • Navigated weather conditions and environments to deliver tours without compromising quality or safety
  • Went through health and safety procedures and rules before each trip to ensure both client and staff safety
  • Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests
  • Answered questions from visitors regarding prices, hours, tours etc
  • Led guided tours and informational talks for large groups to showcase attractions and highlights
  • Feed and look after horses everyday needs
  • Keep a close eye on horses health
  • Prepare horses for tours and assign appropriate rider based on size, experience and who they were with

- Job ended due to covid/lockdown + was a seasonal role.

Trade Desk Cashier and Customer Service Desk

Mitre 10 MEGA
Paraparaumu, Kapiti
03.2019 - 12.2019
  • Answered customer inquiries
  • Processed payments through accounts and cash sales
  • Kept workspace clean and tidy
  • Covered breaks for other staff on customer service desk
  • Processed returns

Customer Service Cashier

Penray Gardens
Otaki , Otaki
03.2016 - 03.2019
  • Processed payments
  • Answered customers' questions and provided information on store procedures or policies
  • Restocked shelves
  • Unloaded trucks with new produce
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store
  • Greeted customers and provided friendly customer service
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy
  • Ensured that all areas of the retail floor were properly stocked throughout each shift

Skills

  • Class 1, class 2, class 4, class 5L, class 6L licenses
  • Wheels, tracks and rollers licenses
  • Current first aid certificate
  • Positive
  • Worksite safety
  • Time management
  • Leadership
  • Communication
  • Customer focused
  • Creative
  • Thrives under pressure

Timeline

General Contractor / Truck Driver

Landwork Solutions Ltd
01.2022 - Current

Tractor Driver

SIMS Contracting
10.2020 - Current

Dairy Farmer

Appleton Dairy Farms
06.2020 - 10.2020

Horse Trekking Guide

High Country Horses
12.2019 - 03.2020

Trade Desk Cashier and Customer Service Desk

Mitre 10 MEGA
03.2019 - 12.2019

Customer Service Cashier

Penray Gardens
03.2016 - 03.2019
Kate Joines