Kate King
Hamilton,New Zealand
Summary
Client-centred healthcare and administrative professional with over 10 years’ experience supporting people through clinical, recovery, and service-based processes. Highly skilled in communication, coordination, and accurate documentation, with a calm and empathetic approach when working with individuals experiencing stress or uncertainty. Proven ability to manage multiple priorities, work within structured systems and policies, and collaborate with clinicians and wider teams to support positive outcomes.
Overview
2026
2026
years of professional experience
Work History
Treatment Coordinator/Dental Assistant
C&R Dental Care
09.2023 - Current
- Supported patients to understand treatment plans, paperwork, and care processes.
- Coordinated appointments, cancellations, rescheduling, and waitlists to ensure smooth patient flow.
- Acted as a key point of contact for patients, responding to enquiries with empathy and clarity.
- Maintained accurate clinical and administrative records in line with privacy requirements.
- Liaised with clinicians and external providers to obtain records and coordinate appointments.
- Managed patient arrivals, expectations, and communication with the clinical team.
- Assisted with chair-side clinical support, preparation of treatment rooms, and infection control.
- Completed dental x-rays following safety and procedural guidelines.
- Supported onboarding and training of new dental assistants.
Payroll Administrator
Balanced Interiors Ltd
, Hamilton
12.2022 - 08.2023
- Processed payroll accurately and in accordance with company procedures and legislation.
- Responded to employee enquiries regarding pay, deductions, and entitlements.
- Maintained confidential employee records and updated personal and salary information.
- Reviewed timesheets and conducted payroll audits to ensure accuracy and compliance.
- Assisted with preparation of monthly reports for management.
Medical Administrator
Chartwell Dental Centre
, Hamilton
01.2015 - 11.2022
- Provided front-line administrative support in a busy healthcare environment.
- Greeted patients, managed enquiries, and coordinated appointment scheduling and follow-ups.
- Processed billing, payments, and insurance claims accurately.
- Maintained comprehensive and confidential patient records.
- Resolved patient concerns professionally and promptly.
- Coordinated communication between dentists, hygienists, assistants, and patients.
- Supported development of office procedures and trained new staff members.
Dental Assistant
Various Practices
, Aus & Nz
2008 - 2014
- Provided chair-side clinical assistance and supported patient care across multiple dental practices.
- Prepared treatment rooms, instruments, materials, and equipment for procedures.
- Maintained accurate clinical records and followed strict infection control and health & safety protocols.
- Completed dental x-rays in line with safety guidelines.
- Supported patient comfort, education, and positive clinical experiences.
Skills
- Communicates clearly, respectfully, and empathetically with clients from diverse backgrounds
- Explains processes, expectations, and next steps in an easy-to-understand way
- Builds trust and rapport with clients, including those who may be distressed or anxious
- Coordinates appointments, follow-ups, and information across multiple stakeholders
- Supports clients through structured care or recovery pathways
- Liaises effectively with clinicians, providers, and internal teams
- Maintains accurate, timely, and confidential records
- Strong attention to detail when working with sensitive information
- Comfortable working across systems, schedules, and databases
- Works within established procedures, guidelines, and privacy requirements
- Understands the importance of consistency, fairness, and accountability
- Follows health, safety, and infection control standards
- Manages competing priorities in fast-paced environments
- Remains calm and organised under pressure
- Uses initiative to resolve issues and support smooth service delivery
References
References available upon request.
Timeline
Treatment Coordinator/Dental Assistant
C&R Dental Care
09.2023 - Current
Payroll Administrator
Balanced Interiors Ltd
12.2022 - 08.2023
Medical Administrator
Chartwell Dental Centre
01.2015 - 11.2022
Dental Assistant
Various Practices
2008 - 2014