Kate Lu
Auckland
Summary
An experienced customer service professional with over seven years in fast-paced, multicultural environments. Demonstrated ability to deliver exceptional service and manage high-pressure situations with strong attention to detail. Recently gained valuable retail and foreign exchange experience at Auckland Airport with Travelex, complemented by extensive background in the hospitality industry.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Travelex, Auckland Airport
04.2024 - Current
- Process and manage currency exchange transactions for international and domestic travelers, ensuring accuracy and compliance with regulatory procedures.
- Provide prompt and courteous customer service in a high-volume airport environment, addressing inquiries and resolving issues efficiently.
- Maintain strict adherence to security and cash handling procedures under time-sensitive conditions.
- Collaborate with team members and independently manage workload to meet daily performance targets.
Store Manager
Hong Kong Station
09.2020 - 04.2024
- Supervising the daily operations of the venue, ensuring adherence to established procedures for cleaning, storage, and securing of all equipment.
- Working collaboratively with the management team to elevate venue quality, achieve service excellence, and meet revenue goals. Streamlining rostering and labour costs for efficient management.
- Recruiting, coaching, and developing essential team members, while also implementing comprehensive succession plans.
Assistant Store Manager
Meet Fresh
04.2017 - 01.2019
- Managing the day-to-day venue operations, including overseeing staff performance, ensuring a positive customer experience, and maintaining the quality of offerings at all times.
- Implement routine training and development initiatives for staff to boost team skills and performance.
- Completion with set ups, product preparation for promotional displays and in-store demonstrations.
Front of House Assistant
Katsubi Manukau
03.2015 - 08.2017
- Welcoming guests and consistently providing exceptional customer service experiences in every interaction.
- Receiving orders, serving food and beverages promptly, and fulfilling customer requests in a timely manner.
Sales Associate
A-Z Clothing Store
04.2014 - 01.2016
- Meet daily and monthly sales targets and Key Performance Indicators (KPIs) by employing effective sales techniques.
- Develop and maintain good product knowledge and provide excellent and professional customer service.
Education
Bachelor of Health Science - Midwifery
Auckland University of Technology
01.2023
Bachelor of Business - undefined
Auckland University of Technology
01.2016
Skills
- Fluent in English, Mandarin Chinese and Cantonese
- Efficient time management
- Interpreting mathematical information
- Expertise Microsoft Office
- Reliable and dependable team player
- POS system operations, payment transactions processing
Timeline
Sales Consultant
Travelex, Auckland Airport
04.2024 - Current
Store Manager
Hong Kong Station
09.2020 - 04.2024
Assistant Store Manager
Meet Fresh
04.2017 - 01.2019
Front of House Assistant
Katsubi Manukau
03.2015 - 08.2017
Sales Associate
A-Z Clothing Store
04.2014 - 01.2016
Bachelor of Health Science - Midwifery
Auckland University of Technology
Bachelor of Business - undefined
Auckland University of Technology
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