KATE MARTIN

• Developed and maintained strategic relationships with key clients to drive sales growth.
• Delivered engaging presentations to potential clients, effectively communicating product benefits and features.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

In my current position I manage all day-to-day operations to meet performance, quality and service expectations, as well as business and financial targets. I ensure a clean, safe, and well organized work environment is maintained to enhance the customer experience and develop strong working relationships with all staff members and clients.

I also assist in recruitment and collaborate with the management team to develop strategic marketing plans and opportunities for business growth and improvement. My input helps to generate repeat business through exceptional customer service, extensive knowledge of the industry and clear communication.

• Management & Leadership Skills
• Daily Operations Management
• Develop and Present Business Strategies
• Relationship Management
• Hiring & Recruitment
• Problem & Complaint Resolution

My online coaching business involves providing and developing tailor made fitness and nutritional programs to accommodate different fitness levels, preferences, and time constraints. Through guidance and goal-setting strategies, my clients maintain motivation throughout their fitness journey. I establish professional relationships with clients based on trust, empathy, and mutual respect for long-term success in their fitness goals. I optimize client satisfaction by addressing concerns promptly and implementing constructive changes in program design. My collaboration with other fitness professionals and my utilization of social media allows me to expand my knowledge and stay current on industry trends and build my brand awareness to attract new clients.

• Business Planning & Implementation
• Client Relations
• Social Media Management
• Self Motivated

While working at F45 I delivered highly popular group fitness classes where I confidently demonstrated and coached functional classes to a high standard whilst demonstrating knowledge of exercise progressions and regressions for those with injuries and mobility restrictions.

This role allowed me to develop and grow relationships with members whilst creating an exciting & motivating team environment.

• Relationship Building
• Leadership Skills
• Communication & Collaboration
• Problem Solving

In this role I provided excellent customer service, cleaned and maintained the cafe to a high level to satisfy customers, managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods. I handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• Time Management
• Customer Service