Kate McDonald
Christchurch,Amberley
Summary
My Personal experience in Hospitality allowed me to gain the necessary skills to help create a seamless experience for all guest I encountered. Whilst also ensuring they didn't leave without smiling or having a laugh with myself or a member of the team! I also learnt to leverage my experience as a front of house professional to contribute to the success of a dynamic team. I am always committed to delivering exceptional customer service, ensuring smooth operations, and creating a welcoming atmosphere. Likewise, I am always eager to apply my strong communication and organizational skills to exceed guest expectations and contribute to the overall growth of the organization.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Pegasus Bay
03.2024 - Current
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Elevated customer experiences by providing personalised wine recommendations based on their preferences and meal choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest and wine pairing.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Maintained a constant high level of customer service to support company reputation and patron satisfaction.
Front of House
George's Paragon Seafood Restaurant
11.2021 - 10.2023
- Employed exceptional customer service skills to greet and assist guests in a fast-paced restaurant environment, ensuring a positive and memorable dining experience
- Effectively worked in a busy tourist location which saw hundreds of guest daily and was able to personalise a dining experience to leave guest with upmost satisfaction
- Working behind a Bar utilising and pertaining to 'RSA' guidelines as well as and working with wines, spirits & beer
- Working behind a till ensuring guest were met with friendly and professional service
- Further, ensuring money was handled responsibly, and that tills were correct and balanced come the end of the shift
- Demonstrated effective communication and collaboration with kitchen staff and management, ensuring accurate and timely order delivery to meet guest expectations
- Proactively resolved customer complaints and concerns, applying problem-solving abilities and a calm demeanour to maintain a high level of guest satisfaction
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
Education
Bachelor of Communications -
University of Canterbury
Canterbury, New Zealand09-2026
High School - Academic excellence, Sport academy - Specifically for AFL, Acting academy
Helensvale State High School
Gold Coast, AU11.2022
Skills
- Customer service
- Team player
- Multitasking
- Communication skills
- Problem-solving
- Customer relations
- Strong Work Ethic
- Positive demeanour
- Adaptability and Flexibility
References
Josie Dalby, +61 466 274 824, Georges Pizza & Wine Bar, Acting Supervisor
Belinda Donaldson, +64 21 579 905, Hospitality Manager at Pegasus Bay Mini Deli
Timeline
Front of House Employee
Pegasus Bay
03.2024 - Current
Front of House
George's Paragon Seafood Restaurant
11.2021 - 10.2023
Bachelor of Communications -
University of Canterbury
High School - Academic excellence, Sport academy - Specifically for AFL, Acting academy
Helensvale State High School
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