Kate Plastow
Reception / Customer Support
Pahiatua,Manawatu
Summary
Highly organised Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Receptionist / Customer Support
Oppenheimer NZ Ltd
09.2005 - 10.2011
- Answering telephone and transferring calls.
- Processing customer orders ready for picking.
- Invoicing customer orders.
- Provided excellent customer care by responding to requests, assisting with product enquiries and handling ordering functions.
- Investigated and resolved customer enquiries and complaints quickly.
- Completed typing correspondence for Account Managers.
- Created monthly stock reports for specific customers.
- Investigated and resolved accounting, service and delivery concerns.
Customer Services Operator
Telecom Message Centre
01.2003 - 09.2003
- Answering telephone.
- Providing fast and accurate customer service skills.
- Working to achieve individual and team goals.
- The ability to multi task.
Enrollments Officer (Work Experience)
Carich Computer Training
11.2002 - 12.2002
- Meeting and greeting customers.
- Answering telephone and answering enquiries.
- Filing.
- Ensuring customer files are accurate.
- Explaining company procedures to customers.
- Making sure course outlines are correctly explained.
Checkout Operator
Pak N Save
08.2000 - 12.2002
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identifications during alcohol and tobacco sales.
- Tallied cash drawer at beginning and end of each work shift.
- Packed customer's trollies neatly and efficiently.
Reception (Work Experience)
Carich Computer Training
10.2002 - 11.2002
- Answering telephone
- Meeting and greeting clients
- Putting messages through to other staff
- Emailing staff messages of absentees
Education
No Degree - Computing And Business Administration
Carich Computer Training
Lower Hutt, NZ12.2002
Skills
- Greeting Visitors
- Administrative and Office Support
- Multitasking and Time Management
- Reception Management
- Customer Enquiries
Interests
- Music
- Cooking & Baking
- Making memories and spending time with my children and family
- Reading
- Crossword puzzles
Referees
Robert Wala
General Manager
Oppenheimer NZ Ltd
Gracefield
(04) 568 8020
Timeline
Receptionist / Customer Support
Oppenheimer NZ Ltd
09.2005 - 10.2011
Customer Services Operator
Telecom Message Centre
01.2003 - 09.2003
Enrollments Officer (Work Experience)
Carich Computer Training
11.2002 - 12.2002
Reception (Work Experience)
Carich Computer Training
10.2002 - 11.2002
Checkout Operator
Pak N Save
08.2000 - 12.2002
No Degree - Computing And Business Administration
Carich Computer Training
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