Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kate Pooke

Summary

A dedicated and hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in food handling and customer service within a fast paced environment.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

SUBWAY® Restaurants
08.2019 - 09.2023
  • Reconciled cash and credit card transactions to maintain accurate records. Responsible for store banking and accounts.
  • In charge of correctly calculating inventory and ordering appropriate supplies from multiple suppliers.
  • Led and directed team members on effective methods and procedures to ensure compliance with all food safety regulations. Consistently maintained high levels of cleanliness and sanitation and managed health and safety records.
  • Scheduled staff rosters and shift tasks. Organised and maintained adequate coverage for all short shifts and time off requests.
  • Analysed financial statements to identify areas of improvement and reduce food waste. Optimised profits by controlling food, beverage and labour costs.
  • Promoted a positive atmosphere and a welcoming environment for customers. Encouraged a 'customer first' mindset to guarantee each guest was greeted promptly, received exceptional service and that their orders were made to a high standard. Handled any customer concerns with speed and offered solutions to achieve a satisfying outcome and maintain long-term loyalty.
  • As the store opener I was responsible for the preparation of multiple foods and baking bread and cookies for the day for our high traffic restaurant. This requires excellent time management and multi-tasking skills. Confident in working alone for hours at a time and with a team to have tasks completed and catering orders ready as they're due.

Education

NCEA Level 3 -

Riccarton High School
Christchurch

Skills

  • Food Service Background
  • Staff Training and Management
  • Operations Management
  • Inventory Control and Record Keeping
  • Commitment to Excellent Customer Service
  • Money Handling
  • Point of Sale (POS) System Operation and Maintenance
  • Adaptable and Highly Organised with Multi-Tasking Abilities
  • Some Experience in Coffee Making
  • Valid Full NZ Driver's License

Additional Information

Ian Russell

Business Consultant,

SUBWAY® Developments New Zealand

0274660402

ianr@subway.co.nz

Timeline

Restaurant Manager

SUBWAY® Restaurants
08.2019 - 09.2023

NCEA Level 3 -

Riccarton High School
Kate Pooke