Summary
Overview
Work History
Education
Skills
Timeline
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Kate Reynolds

Waiuku,Waikato

Summary

Multi-talented and collaborative former Administrative Manager focused on teamwork, business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 9 years of office administration and customer service experience. Analytical problem-solver and persuasive communicator with talent for creative solutions. My biggest responsibility was company payroll, company finances and accounts. I am competent and trustworthy, I handle my business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, coordinating team members and company events. A trustworthy team member with excellent time management skills.

Overview

18
18
years of professional experience

Work History

Administrative Manager

The Playhouse Preschool
Auckland, Pukekohe
11.2008 - 12.2022
  • Developed and implemented administrative procedures to maximize efficiency.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Developed training materials for new hires on how to use office equipment efficiently.
  • Monitored office inventory to maintain supply levels.
  • Oversaw complex office support, managing records database and organizing contracts.
  • Managed purchase requisitions and approvals for all department equipment and supplies.
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Processed payments from customers using point of sale systems.
  • Maintained accurate records of customer interactions and transactions.
  • Handled escalated customer complaints and disputes in a professional manner.

Kitchen Staff Member

St Margret’s country garden Cafe
Auckland, Karaka
07.2004 - 02.2007
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Followed health and safety guidelines for food preparation and service.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Assisted in the preparation of all menu items including salads, appetizers and entrees.
  • Monitored inventory of supplies and communicated needs to supervisor.

Education

Commercial Floristry & Botany

Unitec
Auckland
11-2008

Skills

  • Customer Service Management
  • Payroll Control
  • Organisation and Multitasking
  • Accounting Procedures
  • Recordkeeping and Reporting
  • Office Supervision
  • Team Collaboration
  • Critical Thinking
  • Budget Administration
  • Quality Standards
  • Current Trends
  • Excellent Communication
  • Relationship Building
  • Active Listening
  • Goal Setting
  • Multitasking
  • Team Building
  • Self Motivation
  • Task Prioritization
  • Decision-Making
  • Professionalism
  • Teamwork and Collaboration
  • Time Management Abilities
  • Reliability
  • Attention to Detail

Timeline

Administrative Manager

The Playhouse Preschool
11.2008 - 12.2022

Kitchen Staff Member

St Margret’s country garden Cafe
07.2004 - 02.2007

Commercial Floristry & Botany

Unitec

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Kate Reynolds