Kate Rhodes

Directed self-employed business operations and daily decisions while cultivating client relationships through proactive calls, meetings, and follow-up communication.

As a business owner, I took on the responsibility of guiding my employees,
which required understanding their feelings and managing any
disagreements. In the past, I have inspired and supported my team by using
various techniques, such as showing empathy, providing feedback, sharing
tasks fairly, resolving conflicts, leading effectively, mediating discussions,
and solving problems together.
I have more than 20 years of experience in retail management and sales. I
recently sold my own business, where I specialized in selling antiques. I am
very dedicated, organized, and good at working with teams. I excel in
providing excellent customer service and having strong communication and
people skills. I'm skilled at helping both my coworkers and customers by
using effective practices. I pay close attention to detail and can manage my
tasks well with minimal supervision.

• Managed daily store operations, set business goals, researched suppliers, and organized workflows to maintain efficiency during stressful situations.
• Developed and implemented strategies that enhanced customer satisfaction and loyalty.
• Resolved customer concerns and service issues with professional communication.
• Marketed self-employed offerings through outreach, promotions, and referrals.
• Scheduled appointments and managed service delivery for clients.
• Managed budgeting, invoices, and payment records for self-employed services.