- Graphic Design
- Social Media Marketing
- Baking
- Outdoor Walking
- Clubs and Societies
- Social Dancing
- Self Care Routines
- Painting
KATE SCOTT
Wellington,WGN
Summary
A dedicated professional with a deep passion for helping people and extensive experience in customer service and administration. With five years of experience driving client satisfaction and effective communication, a strong ability to create impactful solutions and foster positive relationships is evident. A commitment to supporting individuals and a proven track record in managing complex tasks with meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Digital Marketer
Self Employed
10.2022 - 04.2024
- Analysed performance data across multiple digital channels, identifying trends that informed strategic decisions
- Led development and execution of comprehensive digital marketing campaigns across Twitter, Instagram, Tik Tok and Google, increasing user acquisition by 24.7% increase in engagement
- Working with small local businesses, within restricted budget and resources, to improve brand awareness
- Proficient in Canva and Adobe Creative Suite
- Implemented SEO strategy to boost website visit
Massage Therapist
Self Employed
07.2022 - 04.2024
- Increased client satisfaction and client rapport by providing exceptional service and maintaining clean, comfortable environment
- Maintained accurate client records for effective treatment planning and progress tracking
- Boosted repeat business through outstanding customer service and personalised massage experiences
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments, and provided safe, effective, and appropriate massage therapy techniques during customer appointments
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans
Day Spa Massage Therapist
Self Employed
02.2021 - 07.2022
- Contributed to overall success of spa by actively participating in team meetings and training sessions
- Improved overall client well-being with customised aromatherapy blends during massage sessions
- Generated additional revenue for spa by upselling add-on services
- Booked appointments, answered phones, greeted clients, handled payments, created client service tickets, and maintained accurate and up-to-date client records
Kitchen Assistant
Mary Doyle
12.2019 - 02.2020
- Adhered to health and safety regulations with careful handling of food and equipment
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts
- Collaborated with team members to ensure smooth workflow during peak hours, and assisted chefs in food preparation tasks, resulting in timely meal service
- Improved customer relations by promptly addressing queries, concerns and taking onboard customer feedback
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts
Afterschool Programme Assistant
SKIDS Newlands
03.2017 - 02.2018
- Maintained clean and safe environment inside and outside of classroom by following established safety protocols and guidelines
- Organising fun, hands-on and creative activities for children of all ages and experiences
- Prepared healthy afternoon tea snacks for children, taking allergies into consideration, adhering to current food and safety guidelines
- Developed strong working relationships with parents and caregivers, and other programme assistants on team
Commercial Cleaner
Boulevard Services
11.2016 - 01.2017
- Ensured compliance with safety regulations through proper use of cleaning equipment
- Cleaned building floors by sweeping, mopping, and scrubbing, and disinfected restrooms, kitchens and other common areas
- Improved building cleanliness with continuous sanitising of high-touch areas, and handled equipment, chemicals, and materials properly and with caution
- Maintained clean, neat, and professional entrances, and disposed of trash and recyclables each day to avoid waste buildup
Seasonal Orchard Worker
NZ New Emperor
12.2015 - 01.2017
- Increased overall orchard productivity by implementing efficient pruning and thinning techniques, and conducted regular inspections of orchard conditions to identify potential issues or areas in need of improvement
- Improved pest management practices for healthier trees and increased crop yield
- Collaborated with other team members and supervisors to effectively complete all tasks within set deadlines.
- Adapted quickly to changing weather conditions or unexpected challenges in order to maintain consistent workflow throughout season
Education
Diploma of Wellness And Relaxation Massage: Massage Therapy -
New Zealand College of Massage
Wellington2020
Diploma of Fine Arts -
Massey University
Wellington2018
Diploma of Visual Art -
Massey University
Wellington2018
Skills
- Relationship Building and Management
- Sales and Marketing
- Building Rapport
- Attention to Detail
- Client-centred Targets
- Team Collaboration
- Appointment Scheduling
- Customer Service
Interests
Timeline
Digital Marketer
Self Employed
10.2022 - 04.2024
Massage Therapist
Self Employed
07.2022 - 04.2024
Day Spa Massage Therapist
Self Employed
02.2021 - 07.2022
Kitchen Assistant
Mary Doyle
12.2019 - 02.2020
Afterschool Programme Assistant
SKIDS Newlands
03.2017 - 02.2018
Commercial Cleaner
Boulevard Services
11.2016 - 01.2017
Seasonal Orchard Worker
NZ New Emperor
12.2015 - 01.2017
Diploma of Wellness And Relaxation Massage: Massage Therapy -
New Zealand College of Massage
Diploma of Fine Arts -
Massey University
Diploma of Visual Art -
Massey University
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