Kate Smith
Turangi,WKO
Summary
Accomplished Office Manager with a proven track record at Building Central (2013) Ltd, enhancing financial accuracy and office efficiency through expert bookkeeping and organizational skills. Leveraged interpersonal communication to foster long-lasting relationships at BNZ Bank, significantly improving customer satisfaction. Skilled in payroll processing and customer service, adept at multitasking and driving business success.
Overview
20
20
years of professional experience
Work History
Office Manager
Building Central (2013) Ltd
01.2009 - Current
- Streamlined office operations by implementing efficient document management and filing systems.
- Managed financial transactions accurately, ensuring proper bookkeeping for tax compliance and financial reporting.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Enhanced financial accuracy with meticulous reconciliation of bank statements and general ledger accounts.
- Streamlined bookkeeping processes for increased efficiency and accuracy in financial reporting.
- Reduced time spent on manual data entry tasks by automating key bookkeeping processes where applicable.
- Managed payroll processing and bookkeeping using Xero accounting system and Payhero Payroll system (currently using - however have used numerous payrolls and MYOB accounting systems).
- Completed weekly payroll for 12 employees.
- Organized company events such as annual meetings, team-building activities, and holiday parties that fostered a positive work environment and strengthened company culture.
- Coordinated travel arrangements for team members attending conferences or conducting site visits, optimizing costs while ensuring convenience.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Personal Banker
BNZ Bank
04.2004 - 01.2009
- Utilized strong interpersonal communication skills during 100's of client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Contributed to the Bank's positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Education
Office Adminstration
Manawatu Polytechnic, NZ
Palmerston North, NZ11.1995
Skills
- Customer Service
- Office Management
- Organizational Skills
- Data Entry
- Excellent multi-tasking ability
- Payroll Processing
- Bookkeeping
- Account Reconciliation
- Credit and collections
- Financial Tracking
- Travel Coordination
- Business Administration
Timeline
Office Manager
Building Central (2013) Ltd
01.2009 - Current
Personal Banker
BNZ Bank
04.2004 - 01.2009
Office Adminstration
Manawatu Polytechnic, NZ
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