Summary
Overview
Work History
Skills
Languages
References
Timeline
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KATE SONG 宋欣琳

Summary

I am a subject matter expert in KYC (Know Your Customer) with a strong focus on AML (Anti-Money Laundering) and CTF (Counter-Terrorist Financing), eager to broaden my expertise within the dynamic field of financial crime and compliance. With over six years in the AML sector, I have accumulated valuable experience across various roles, including customer service and operations. My journey has equipped me with a deep understanding of regulatory requirements and best practices in ensuring financial institutions adhere to compliance standards. I am now seeking opportunities to further advance my knowledge and contribute to the effective management and mitigation of financial risks on a broader scale.

Overview

9
9
years of professional experience

Work History

Onboarding Manager (AML Analyst)

ANZ (Australia and New Zealand Banking Group Limited)
Auckland, New Zealand
07.2023 - Current
  • Performed in depth due diligence investigations to verify customers' identity, background, and source of funds.
  • Reviewed customer documents to ensure they meet the Anti-Money Laundering and Know Your Customer requirements.
  • Participated in periodic review of existing policies and procedures to ensure compliance with regulatory requirements.
  • Analyzed client data from various sources including public databases and internal systems.
  • Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations.
  • Collaborated with external auditors during annual audits of AML and KYC compliance programs.
  • Coordinated with other departments to resolve any discrepancies.

Assistant Manager (KYC Specialist)

ANZ Banking Group(Australia and New Zealand Banking Group Limited)
Melbourne
08.2021 - 07.2023
  • Managing the KYC entity requests to completion on behalf of Institutional relationship teams and product partners
  • Performing periodic KYC reviews for institutional banking customers to ensure ANZ meets its AML/CTF policies and obligations
  • Ensuring and taking ownership for KYC requests
  • Providing a customer centric approach that minimizes effort and improves the client experience in the KYC process -never received a bad feedback
  • Ensuring KYC "collect" requirements are fully compliant with ANZ regulatory obligations and ANZ AML/CTF policies and procedures
  • Providing guidance to the customer on KYC requirements in a clear, concise and customer friendly manner
  • Providing subject matter expertise on KYC requirements and assist with solutions for policy exceptions to the MLRO
  • Strong understanding of beneficial ownerships of complex entity types (e.g entity with multiple NBH layers, Trust, Partnerships, Funds, Joint Venture, Escrow etc)
  • High compliance rates and not afraid to dispute any compliance "errors" with QA team if i do not agree
  • Training new team members and providing feedback on their work
  • Designated person to go through new updates with other teams before presenting to my own team
  • Putting together step by step guides explaining different types of entities and how to use relevant websites and systems (ASIC,APRA etc.) on our team page for others to refer when they start on their entity
  • Able to take on Blackbook deals(acquisition of major companies) and complete it seamlessly
  • Top performer in the team with good references and feedbacks.

Analyst (OCDD Corporate& Institutional Banking))

National Australia Bank (NAB)
Melbourne
11.2019 - 07.2021
  • Performing Periodic KYC reviews for Corporate & Institutional customers to ensure NAB meets its AML/CTF policies and obligations
  • Understanding of anti-money laundering regulations, policies, and procedures
  • Strong understanding of beneficial ownerships of complex entity types (e.g
  • Trust, Partnerships, funds, etc)
  • Screening customers to identify Money Laundering, Terrorist Financing, Tax Evasion and other adverse findings
  • Updating required systems with up-to date KYC information in accordance with policies and guidelines
  • Assessing complex corporate structures and apply processes efficiently and accurately
  • Liaising with directors and relationship managers to complete refresh when required
  • Reviewing hits on sanctions data and ruling out or escalating as appropriate
  • Carried out day-day-day duties accurately and efficiently.

Associate Analyst (ECDD)

Commonwealth Bank of Australia (CBA)
Auckland
04.2018 - 11.2019
  • Supporting multiple business units across various jurisdictions through collecting information from front line staff and customers relating to complex entities and individuals and also documenting comprehensive evidence to support collection of information
  • Conducting enhanced due diligence on customers and entities
  • Contacting customers to ensure all Know Your Customer (KYC) obligations are met
  • Understanding of anti-money laundering regulations, policies, and procedures
  • Identification of any suspicious or unusual customer activity
  • Assist in training for new team members
  • Doing quality assurance checks for team to ensure notes and work meet requirements
  • Involved in escalating more complicated cases on individuals and entities
  • Manage customer expectations on resolution process, time frame, escalations and complaints
  • Manage the team's shared inbox
  • Manage confidentiality of customer information and circumstances within privacy legislation and internal policy
  • Constantly in the top 5% performers in the team.

Customer Service Officer

ASB Bank
Auckland
06.2017 - 04.2018
  • Being on the front-line delivering unbeatable service to customers
  • Dealing with a broad range of queries and requests, constantly going above and beyond for customers
  • Learning and understanding all bank products to a certain extent to be able to assist customers to the best of my ability
  • Doing compliance checks for AML is also a very important part of my role to ensure all customers meets requirement
  • During my time as a customer service officer I have received multiple positive reviews acknowledging dedication to excellent customer service
  • Processed payments and updated balances and customer totals
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Credit Solutions Officer

ASB Bank
03.2015 - 07.2016
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Demonstrated expertise in account management by ensuring timely collection of outstanding balances and establishing favorable repayment terms with clients.

Skills

  • Understand key elements of the Anti-Money Laundering & Counter Terrorism Financing Act and Know Your Customer (KYC) Subject matter expert
  • Fluent in English and Mandarin (oral and written)
  • Strong presentation skills for stakeholders
  • Strong attention to detail
  • Excellent communication and interpersonal skills
  • Investigative mindset and strong problem-solving skills
  • Goal orientated and resilient
  • Team player and willing to assist and achieve goals within the team
  • Able to speak Singlish if required to communicate with stakeholders

Languages

  • English
  • Mandarin

References

References available upon request

Timeline

Onboarding Manager (AML Analyst)

ANZ (Australia and New Zealand Banking Group Limited)
07.2023 - Current

Assistant Manager (KYC Specialist)

ANZ Banking Group(Australia and New Zealand Banking Group Limited)
08.2021 - 07.2023

Analyst (OCDD Corporate& Institutional Banking))

National Australia Bank (NAB)
11.2019 - 07.2021

Associate Analyst (ECDD)

Commonwealth Bank of Australia (CBA)
04.2018 - 11.2019

Customer Service Officer

ASB Bank
06.2017 - 04.2018

Credit Solutions Officer

ASB Bank
03.2015 - 07.2016

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KATE SONG 宋欣琳