Kate Street
Levin,MWT
Summary
Proactive regional manager with demonstrated operations in leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, leader with diplomatic and persuasive communication style. Currently looking to embark on a new journey into a rewarding career.
Overview
7
7
years of professional experience
Work History
Regional Manager
Lion Projects Ltd/Three Brothers Levin Limited
05.2021 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for the four locations in Levin, Paraparaumu, Foxton and Kilbirnie
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Improved customer experience
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Modeled best practices for sales and customer service.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained human resources regulatory compliance with New Zealand Employment Laws
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Calf Rearer & Relief Milker
Nick Berry
07.2018 - 09.2023
- Kept calf pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
- Examined animals for signs of sickness and overall herd health.
- Reared over 600 calves to full and proper health for five years consecutively.
Customer Service Officer
Contact Energy Ltd
02.2019 - 03.2021
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Promoted company brand and unique offerings through personalized customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Farm Assistant
Keruru Farm Ltd
09.2018 - 02.2019
- Observed animals and notified supervisor of signs of illness.
- Examined animals for signs of sickness and overall herd health.
- Rotated animals between grazing areas to provide enough access to food.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
- Twice-a-day milking
- Calf-rearing
Office Manager and Health and Safety Officer
West Coast Tree Falling
02.2017 - 09.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Evaluated employee records and productivity and submitted evaluation reports.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Investigated incidents, determining root causes and implementing corrective actions.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Psychology
Open Polytechnic of New Zealand
Lower Hutt, NZ02.2023
Diploma in Psychology - Psychology
Open Polytechnic of New Zealand
Lower Hutt, NZ02.2021
Skills
- Sales and Marketing Strategies
- Business Development and Planning
- Performance Management
- Personnel Oversight
- Staff Management
- Operational Oversight
- Sales Planning
- Asset Control
- Territory Management
- Database Management
- Brand Development
- New Business Development
Timeline
Regional Manager
Lion Projects Ltd/Three Brothers Levin Limited
05.2021 - Current
Customer Service Officer
Contact Energy Ltd
02.2019 - 03.2021
Farm Assistant
Keruru Farm Ltd
09.2018 - 02.2019
Calf Rearer & Relief Milker
Nick Berry
07.2018 - 09.2023
Office Manager and Health and Safety Officer
West Coast Tree Falling
02.2017 - 09.2018
Bachelor of Science - Psychology
Open Polytechnic of New Zealand
Diploma in Psychology - Psychology
Open Polytechnic of New Zealand
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