Kate Teddy
Wellington,WGN
Summary
Accomplished Manager with extensive experience in operational and issues management at Oranga Tamariki and Child Youth and Family Services. Demonstrated expertise in team leadership and complex problem-solving, achieving significant improvements in operational efficiency. Skilled in fostering stakeholder relationships and driving continuous improvement, with a proven track record of managing multiple tasks effectively.
Overview
22
22
years of professional experience
Work History
Manager Operational Issues
Oranga Tamariki
01.2021 - Current
- Manage the team is responsible for supporting, tracking, reporting and escalating operational issues or events.
- Provide advice to and conduit for front line and national teams.
- Identify opportunities for continuous improvement within the team and wider Operations functions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Manage key stakeholder relationships within and external to Oranga Tamariki.
Manager Operational Support
Oranga Tamariki
03.2019 - 01.2021
- The Operational Support team was responsible for national co-ordination for various functions across the four service delivery lines. These included risk management, operational reporting and corporate functions.
- Supporting regional and national leaders with the delivery of services to tamariki and whanau.
- Engage with internal and external stakeholders.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager Serious Issues
Oranga Tamariki
04.2017 - 02.2019
- Establishing and maintaining issue management function within the newly established Ministry for Children
- Corporate functions including complaint management, responding to the offices of Ombudsman and Privacy Commissioner and Coroners.
- Supporting timely and high quality responses to OIAs, WPQs, Ministerial Correspondence.
- Supporting a culture of continuous improvement across all areas of the teams work.
- Managing key internal and external stakeholder relationships
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager Corporate Support
Child Youth And Family Services
04.2012 - 02.2017
- Managing a team of advisors and senior advisors within the operational group of Child Youth and Family, within the wider Ministry of Social Development
- Issues and Risk Management including coordination of media responses.
- Key liaison with the Minister's office regarding Case related matters.
- Responsible for Child, Youth and Families Complaint Management System.
- Responding to corporate requests for example Ministerial, Ombudsman and Privacy Commissioner
Principal Advisor
Child Youth And Family Services
02.2011 - 03.2012
- Key advisor to the Regional Director of Child Youth and Family Northern Region.
- Managing a small team of advisors
- Issues management, operational responses and reporting to National Office.
- Supporting site and Operations Managers.
- Report writing
Executive Manager
Child Youth And Family Services
02.2007 - 02.2011
- Advice and Support to the General Manager, Operations Child Youth and Family within the Ministry of Social Development..
- Liaison and support for Regional and Operations Managers
- Report writing and service delivery advice
- Support across OIAs, WPQs, Correspondence, Ministerial reports.
- Support for complaint management including engaging with the Ministry legal teams and External Monitors.
- Support for issues and incidents including escalation along side senior leaders and corporate functions.
Privacy Officer
Child Youth And Family Services
01.2004 - 01.2007
- Responsible for Child Youth and Family Privacy Advice
- Responding to investigations from the Office of the Ombudsman and Privacy Commissioner.
- General advice and support to the Chief Legal Officer and senior solicitors
Human Resources Advisor
Child Youth And Family Services
04.2002 - 12.2003
- Management of Child Youth and Services Recruitment Services
- Draft and co-ordinate letters of offer and contracts.
- Human Resources Advisor to Managers
Education
Bachelor of Law / Batchelor of Arts (Psychology) -
Victoria University of Wellington
Wellington, NZ12.2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
Timeline
Manager Operational Issues
Oranga Tamariki
01.2021 - Current
Manager Operational Support
Oranga Tamariki
03.2019 - 01.2021
Manager Serious Issues
Oranga Tamariki
04.2017 - 02.2019
Manager Corporate Support
Child Youth And Family Services
04.2012 - 02.2017
Principal Advisor
Child Youth And Family Services
02.2011 - 03.2012
Executive Manager
Child Youth And Family Services
02.2007 - 02.2011
Privacy Officer
Child Youth And Family Services
01.2004 - 01.2007
Human Resources Advisor
Child Youth And Family Services
04.2002 - 12.2003
Bachelor of Law / Batchelor of Arts (Psychology) -
Victoria University of Wellington
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