Kate Wallace
Christchurch
Summary
Diligent and motivated student with a background in biological chemistry and public health. Team-oriented, with experience working in laboratory environments and leading in high-pressure retail and service jobs. Passionate about providing an excellent standard of care and customer service.
Overview
6
6
years of professional experience
Work History
Retail Keyholder
AGI Australasia
02.2023 - Current
- Contributed positively to a diverse team of coworkers.
- Consistently provided a high level of customer service.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Utilized product information and sampling to educate customers and assist in product selections.
- Balanced cash registers at end of shift and filled out necessary reports.
- Volunteered for extra shifts during holidays and other busy periods
Checkout Operator
Lincoln New World
12.2019 - 12.2022
- Provided high standard of customer service, and assistance in locating items and completing purchases.
- Opened and closed the store weekly alongside supervisors.
- Worked flexible schedule over busy periods to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system and cash register operation as well as customer service strategies
Pizza Maker
Dominos's Pizza
06.2018 - 12.2019
- Maintained customer satisfaction with quick and professional handling of transactions and product returns.
- Trained and assisted new kitchen staff on store policies, POS systems and customer service expectations.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
Education
Bachelor of Science - Biochemistry And Public Health
University of Canterbury
Christchurch, NZSkills
- Communication
- Compassion
- Critical Thinking
- Diligence
- Teamwork
- Positivity
- Complex Problem-Solving
- Time Management
- Leadership
Accomplishments
- University of Canterbury Biomolecular Interaction Centre Summer Scholarship Recipient
- New Zealand Chinese Essay Competition, 2nd Place (2019)
- New Zealand National Chinese Proficiency Competition, Distinction (2018)
- Senior South Island Chinese Proficiency Competition, 3rd Place (2018)
- Senior South Island Chinese Proficiency Competition, 4th Place (2017)
- Upper South Island Chinese Proficiency Competition, 2nd Place (2017, 2018)
- Winner of the NZ Re-Draft Writing Competition (2019, 2020)
- Alma Newton Memorial Literary Award for involvement in english literature at Lincoln High School (2020)
Timeline
Retail Keyholder
AGI Australasia
02.2023 - Current
Checkout Operator
Lincoln New World
12.2019 - 12.2022
Pizza Maker
Dominos's Pizza
06.2018 - 12.2019
Bachelor of Science - Biochemistry And Public Health
University of Canterbury
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