Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kate Willson

Durban,South Africa

Summary

Compassionate caregiver with extensive experience at Craig McLachlan, adept at medication management and enhancing patient comfort. Proven ability to build strong relationships and promote client independence, ensuring a safe and nurturing environment. Skilled in vital signs monitoring and committed to delivering exceptional emotional support and companionship.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Private Caregiver

Craig McLachlan
06.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted clients with daily living activities for improved quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted patients with self-administered medications.
  • Monitored vital signs and reported any abnormalities to healthcare providers promptly.
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
  • Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
  • Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
  • Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.
  • Developed personalized care plans to address individual needs and goals.
  • Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
  • Documented vitals, behaviors, and medications in client medical records.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Scheduled daily and weekly care hours for client caseload.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Liaised with key accounts to deliver targeted administrative household support.

Receptionist

KATE KATE KATE
11.2023 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Painter - Casual

KZN Care Association
03.2020 - 06.2022
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.

Food Truck Operator

Partnership
10.2020 - 01.2021
  • Greeted customers, answered menu questions and responded to complaints.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Accepted orders and packed food for takeout and delivery.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
  • Assisted food prep and assembly on line and served [Number] customers per day.
  • Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
  • Managed inventory effectively to minimize waste and maximize profit margins for the business.
  • Ensured proper maintenance of all equipment within the food truck operation through regular inspections and timely repairs when necessary.
  • Collaborated closely with team members, fostering a cooperative work environment to meet daily goals.
  • Adhered to all necessary permits and regulations required for food truck operation, ensuring full compliance with local laws and requirements.
  • Trained new employees on proper food handling techniques, equipment usage, sanitation practices, and company policies.
  • Managed financial aspects of the food truck operation including budgeting expenses, tracking sales data, and submitting daily cash deposits accurately.
  • Expanded business reach by participating in local events such as festivals or community gatherings that aligned with our target demographic.
  • Maintained high-quality food standards by consistently following recipes and cooking procedures.
  • Maintained employee records, prepared payroll and scheduled shifts.
  • Trained food truck employees to follow established safety and hygiene standards.
  • Developed innovative menu items based on customer feedback, leading to increased sales and repeat business.
  • Implemented successful marketing tactics to attract new customers while maintaining strong relationships with regular patrons.
  • Streamlined ordering processes by utilizing digital platforms for improved accuracy and speed during peak hours.
  • Monitored expenditures and identified areas to maximize budget and minimize costs.
  • Scheduled staff efficiently according to anticipated business levels, ensuring optimal coverage during peak times without overstaffing during slower periods.
  • Maximized revenue through strategic pricing adjustments, monitoring market trends and competitor offerings.
  • Implemented customer loyalty program, encouraging repeat business and word-of-mouth recommendations.
  • Engaged with community through participation in local charity events, building goodwill and brand recognition.
  • Developed new menu items based on seasonal ingredients and customer feedback, keeping offering fresh and appealing.
  • Analyzed sales data to identify trends and adjust menu offerings and pricing strategies accordingly.
  • Managed inventory effectively to reduce waste and ensure availability of popular menu items.
  • Adapted business operations swiftly in response to changing public health guidelines, ensuring continuous service.
  • Negotiated with suppliers for better pricing, improving profit margins without compromising on quality.
  • Resolved customer complaints with empathy and professionalism, maintaining positive reputation.
  • Established waste reduction program, minimizing environmental impact and reducing operational costs.
  • Increased repeat customer base with engaging service and consistently excellent food quality.
  • Upgraded kitchen equipment to improve cooking efficiency and expand menu capabilities.
  • Conducted social media marketing campaigns to increase brand visibility and attract new customers.
  • Fostered positive and productive working environment, leading to high staff retention rates.
  • Enhanced customer dining experience by preparing and serving high-quality, flavorful meals from food truck.
  • Streamlined food preparation processes, significantly reducing wait times for customers during peak hours.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

First Air Levels 1-3 - First Aid

Emcame
Durban
01-2023

Caregiver - Age Care

Scared Heart Caregivers And Counsillors
Durban South Africa
01-2023

High School Diploma -

Durban Girls High School
Durban
12-2019

Skills

  • Patient care
  • Medication management
  • Daily living assistance
  • Vital signs monitoring
  • Companionship building
  • Meal preparation
  • Household management
  • Care plan development
  • Mobility support
  • Record keeping
  • First aid and safety
  • Housekeeping duties
  • Emotional support
  • Client communication
  • Time management
  • Conflict resolution
  • Team collaboration
  • Health and safety
  • Compassionate caregiving
  • Empathy display
  • Behavior redirection
  • Client documentation
  • Medical equipment operation
  • Personal hygiene assistance
  • Medication administration
  • Nutrition management
  • Care plan management
  • Care plan assessment
  • Progress documentation
  • Clinical quality program standards
  • Behavioral management
  • Case management
  • Chronic disease management
  • Physical therapy assistance
  • Recreational activities
  • Organizational growth
  • Client safety and first aid
  • Quality program protocols
  • Case management experience
  • Fall prevention
  • Compassionate client care
  • Community activities
  • Dependable and responsible
  • Basic housekeeping
  • Special needs care
  • Direct patient care
  • Multitasking and organization
  • Patient companionship
  • Strong ethics
  • Medication and appointment reminders
  • End-of-life care
  • Flexible schedule and availability
  • Elderly care
  • Problem-solving
  • COVID-19 safety policies
  • Compassionate care
  • Verbal and written communication skills
  • Medical record-keeping
  • Supportive companionship
  • Compassionate communication
  • Dementia care
  • Housekeeping
  • Hoyer lifting equipment
  • Heavy lifting
  • Flexible schedule
  • HIPAA compliance
  • Patient management
  • Care plan adherence
  • Documentation
  • Incident reporting
  • Medical records management
  • ADL assistance
  • Physical therapy support
  • Records management
  • Records maintenance
  • Respectful and compassionate
  • Patient assessments
  • Relationship building
  • English fluency
  • Incapacitation care
  • Indirect patient care
  • Medical office administration
  • Mobility assistance
  • Complex Problem-solving
  • Housekeeping tasks
  • Reliability and punctuality
  • Compassion and empathy
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Safety awareness
  • Social interaction
  • Alzheimer's care
  • Patient advocacy

Certification

SFC Health - Caregiver

SFC Health Caregiver Advanced Short Course With Distinction

EMCARE - First Aid Level 1-3

Timeline

Private Caregiver

Craig McLachlan
06.2024 - Current

Receptionist

KATE KATE KATE
11.2023 - 02.2024

Food Truck Operator

Partnership
10.2020 - 01.2021

Painter - Casual

KZN Care Association
03.2020 - 06.2022

First Air Levels 1-3 - First Aid

Emcame

Caregiver - Age Care

Scared Heart Caregivers And Counsillors

High School Diploma -

Durban Girls High School

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