Summary
Overview
Work History
Skills
Timeline
Generic

Katene Te Maipi

Wairoa,Hawke's Bay

Summary

Experienced Senior Registrar with 15 years of experience successfully handling client and office paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.

Overview

18
18
years of professional experience

Work History

Registrar

Tatau Tatau O Te Wairoa
08.2023 - Current
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ensured accurate student records by diligently maintaining and updating information in the database.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Improved data integrity by conducting regular audits of student records and making necessary corrections.

Quality Administrator

Kahungunu Executive
02.2007 - 07.2023
  • Assisted in achieving ISO certification by developing comprehensive documentation outlining company-wide quality management systems.
  • Evaluated supplier performance, driving improvements in materials and components received for production use.
  • Championed a customer-focused mindset within the organization; prioritized proactive engagement with clients to foster lasting partnerships built on trust, communication and mutually beneficial outcomes.
  • Standardized work instructions across departments, promoting consistency in task execution while minimizing errors or miscommunication incidents.
  • Implemented robust corrective action plans to address identified quality gaps in a timely manner.
  • Collaborated with cross-functional teams for effective problem-solving during product development stages.
  • Streamlined documentation processes for increased efficiency in the quality department.
  • Oversaw complaint handling processes from initiation through closure; addressed consumer concerns promptly while tracking trends for proactive issue mitigation.
  • Initiated process improvements that reduced waste, leading to cost savings without compromising product integrity or customer satisfaction levels.
  • Optimized internal communication channels, ensuring clear reporting of quality metrics and progress towards goals.
  • Enhanced customer satisfaction with thorough root cause analysis and timely resolution of issues.
  • Improved product quality by implementing rigorous inspection and testing procedures.
  • Conducted regular audits, identifying areas for improvement and implementing corrective actions promptly.

Skills

  • Records Management
  • Admissions Support
  • Database Administration
  • Enrollment Management
  • Interdepartmental Collaboration
  • Report Generation
  • Program assessment
  • Attention to Detail
  • Relationship Building
  • Active Listening
  • Interpersonal Communication
  • Multitasking Abilities
  • Data Entry and Analysis
  • Data Entry Procedures
  • Data Entry Standards
  • Data Entry Speed
  • Data entry expert
  • Numeric Data Entry Proficiency
  • Data Entry Software Knowledge
  • Real-Time Data Entry
  • Data Entry Efficiency
  • Data Entry Accuracy
  • Data entry proficiency
  • Data Entry Procedures Knowledge
  • Data Entry and 10-Key
  • Data Entry Programs
  • Database Search and Data Entry Skills
  • Alpha-Numeric Data Entry
  • Accurate data entry
  • Strong Data Entry
  • Graphic design understanding
  • Strong graphic design skills
  • Graphic Design Knowledge
  • Graphic design tools
  • Graphic design basics
  • Graphic Design Competence
  • Graphic Design Fundamentals
  • Graphic Design Capabilities

Timeline

Registrar

Tatau Tatau O Te Wairoa
08.2023 - Current

Quality Administrator

Kahungunu Executive
02.2007 - 07.2023

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Katene Te Maipi