Kate "Parawai" Thompson
Otaki,WGN
Summary
Dynamic professional with a proven track record at Rotorua Area Primary Health Services Ltd, excelling in customer service and administrative efficiency. Skilled in documentation control and fostering positive work environments, I significantly contributed to improved operational workflows. Certified in CPR/AED, my blend of technical expertise and interpersonal skills drives superior patient care and team collaboration.
Administrative professional with proven history in managing office operations and enhancing team productivity. Effective in coordinating schedules, overseeing communication channels, and improving office workflows. Known for strong interpersonal skills and adaptability to changing demands, ensuring consistent results.
Experienced with administrative support, office management, and coordination of daily operations. Utilizes strong communication and organizational skills to maintain efficient workflows and support team objectives. Knowledge of office software, scheduling, and problem-solving to ensure smooth office operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administration Officer
Rotorua Area Primary Health Services Ltd
04.2022 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
Senior Retail Assistant
Lady Janes Ice Cream Parlour
03.2019 - 01.2024
- Increased sales by effectively promoting products and helping customers make informed decisions. Memorised all wholesale ice cream products produced by New Zealand brands such as Tip Top, Much Moore, Chateau Ice Creams and Kapiti Ice Creams.
- Trained new employees to become efficient workers in a busy environment
- Resolved customer complaints professionally, maintaining high levels of satisfaction.
- Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.
- Boosted employee morale through regular recognition of achievements, fostering a motivated workforce.
- Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
- Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
- Increased sales by effectively promoting products and helping customers make informed decisions.
Education
No Degree - Te Reo Maori
Te Wananga O Raukawa
Otaki/Online11-2024
High School Diploma -
Te Kura O Te Koutu
Rotorua12-2018
Skills
- Documentation and control
- Policy and procedure modification
- Scheduling
- Mail handling
- Patient Management System
- Patient-focused care
- Supporting personal needs
- Observing responses
- Documenting behaviors
- Client documentation
- Certified in CPR/AED
- Diabetic Retinal Screening Technician
Certification
- CPR certified
- Deescalation
- Emotional Intelligence
- Privacy & Confidentiality
- Te Tiriti o Waitangi
Languages
Maori
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Administration Officer
Rotorua Area Primary Health Services Ltd
04.2022 - Current
Senior Retail Assistant
Lady Janes Ice Cream Parlour
03.2019 - 01.2024
- CPR certified
- Deescalation
- Emotional Intelligence
- Privacy & Confidentiality
- Te Tiriti o Waitangi
No Degree - Te Reo Maori
Te Wananga O Raukawa
High School Diploma -
Te Kura O Te Koutu
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