Katerina Leafao
Auckland
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch call handling procedures and policies. Successful at keeping callers calm and gathering required information to support paramedics and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated healthcare professional with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Overview
6
6
years of professional experience
Work History
Registered Nurse, Adult Forensic Mental Health
Te Whatu Ora
08.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Phlebotomist Trainee
APHG
10.2022 - 06.2023
- Improved the efficiency of the lab by accurately labeling and organizing blood samples for timely processing.
- Enhanced patient comfort during blood draws by employing effective communication and gentle techniques.
- Mastered various phlebotomy techniques, adapting to individual patient needs for optimal comfort and minimal complications.
- Assisted in maintaining adequate inventory levels for clinic supplies, minimizing downtime and ensuring efficient operations.
Emergency Medical Dispatcher/ Call Handler
St John Ambulance
01.2019 - 12.2022
- Reduced risks and emergency response issues by observing public safety field units.
- Read system maps and caller information, and documented details in system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Received public emergency and non-emergency calls and supervised response prioritisation in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Handled approximately 60 cases daily, providing information and treatment recommendations to public, for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestion.
Education
Postgraduate Certificate Mental Health Nursing -
Whitireia, WelTec
Wellington, NZ04.2024
Bachelor of Health Science - Nursing
Auckland University Of Technology
07.2023
Diploma Paramedic Science - Paramedicine
Auckland University Of Technology
12.2018
Skills
- Information intake
- Map reading skills
- Basic life support understanding
- Critical Thinking
- Multitasking Abilities
- Computer-Aided Dispatching
- Medication Administration
- Patient Assessments
- Patient Assessment
- Licensed RN
Languages
Samoan
Native or Bilingual
Timeline
Registered Nurse, Adult Forensic Mental Health
Te Whatu Ora
08.2023 - Current
Phlebotomist Trainee
APHG
10.2022 - 06.2023
Emergency Medical Dispatcher/ Call Handler
St John Ambulance
01.2019 - 12.2022
Postgraduate Certificate Mental Health Nursing -
Whitireia, WelTec
Bachelor of Health Science - Nursing
Auckland University Of Technology
Diploma Paramedic Science - Paramedicine
Auckland University Of Technology
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