KATERINA TAUANEAI
Manukau,AKL
Summary
Friendly and dedicated customer service professional with strong experience in retail, POS operations, refunds, exchanges and supporting online order fulfilment. Known for her warm communication style, strong attention to detail and commitment to delivering positive customer experiences. Brings additional versatility through previous warehousing experience, strong organisation skills and adaptability in fastnpaced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Kmart
Papatoetoe
11.2023 - Current
- Delivered friendly, consistent service across sales floor and front-of-house operations.
- Supported customer enquiries, stock lookups, online orders and general assistance.
- Processed POS transactions including refunds, exchanges, Afterpay, EFTPOS and gift cards.
- Maintained strong accuracy with receipt checks and loss-prevention procedures.
- Assisted with stock replenishment and maintaining store presentation.
Warehouse Operator
Kuehne & Nagel
Auckland Airport
05.2019 - 10.2019
- Completed import and export warehouse tasks with strong attention to detail.
- Checked cargo documentation, labelled items accurately and measured stock.
- Loaded cargo per container specifications and maintained safe working conditions.
Warehouse Operator (Temp)
L'Oréal Distribution Centre
Otahuhu, Auckland
08.2018 - 08.2018
- Assisted with unloading, stock organisation, labelling and RF scanning activities.
- Conducted weekly stock checks and maintained accuracy in product handling.
- Ensured correct storage across allocated aisles and maintained warehouse cleanliness.
Education
Business Levels 1 & 2 -
NZMA Otahuhu Campus
OtahuhuHigh School -
McAuley High School
Skills
- Online order fullfilment
- Communication
- Time management
- Problem solving
- Stock handling
- RF scanning
- Store presentation
- Health & safety awareness
- Stock management
- POS transaction processing
- Customer relationship management
- Product presentation
- Sales support
- Attention to detail
- Inventory accuracy
- Stock replenishment strategies
- Warehouse safety compliance
- Returns and exchanges
- Conflict resolution
- Adaptability and flexibility
References
- Nichole, Shift Manager, Kmart Hunters Plaza, 021 285 8547
- Ritia, Shift Manager, Kmart Hunters Plaza, 027 840 6739
- Edwin, Store Manager, Kmart Hunters Plaza, 021 042 5112
Timeline
Customer Service Agent
Kmart
11.2023 - Current
Warehouse Operator
Kuehne & Nagel
05.2019 - 10.2019
Warehouse Operator (Temp)
L'Oréal Distribution Centre
08.2018 - 08.2018
Business Levels 1 & 2 -
NZMA Otahuhu Campus
High School -
McAuley High School