Katerina Theresa Tuulua
Auckland
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
3
3
years of professional experience
Work History
Macdonalds
Customer Service Rep
10.2022 - 12.2023
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
LSG Sky Chef
Packer
02.2023 - 05.2023
- Packing Snacks into trolley for airline.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
Teacher Helper
Teacher Aid
02.2021 - 06.2021
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
Mondiale
Bulk Picker
08.2020 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
NCEA Level 3 - UE
Kelston Girls College
Kelston, NZ02-2016
NCEA Level 2 - UE
Kelston Girls College
Kelston, NZ02-2015
University Entry
Kelston Girls College
Kelston, NZ02-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Languages
English
Full Professional
Interests
- Gym Workouts
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Team Sports
- Dancing
- Cooking
- Baking
Timeline
LSG Sky Chef
Packer
02.2023 - 05.2023
Macdonalds
Customer Service Rep
10.2022 - 12.2023
Teacher Helper
Teacher Aid
02.2021 - 06.2021
Mondiale
Bulk Picker
08.2020 - 02.2021
NCEA Level 3 - UE
Kelston Girls College
NCEA Level 2 - UE
Kelston Girls College
University Entry
Kelston Girls College
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