Summary
Overview
Work History
Education
Skills
Timeline
Scholarship
Boards of Trustees
ATTRIBUTES
University Award
Generic

KATHARINE ISOBEL COLE

Onehunga,AUK

Summary

I am passionate about delivering exceptional administration, customer service, and leadership to support high-performing teams and organisations dedicated to serving the community. I thrive in dynamic environments where collaboration, integrity, and purpose drive success.

Experienced with managing and optimizing office operations to enhance productivity. Utilizes strong organizational and communication skills to ensure smooth workflow and efficient task completion. Knowledge of team collaboration techniques and adaptability in dynamic work environments.

Overview

29
29
years of professional experience

Work History

Administrative Officer Housing

Kāhui Tū Kaha
07.2020 - 01.2025

Customer Service Supervisor

University of Auckland
08.2018 - 01.2020

Senior Administrator

Family Works Northern
11.2014 - 08.2018
  • (Social Services, Presbyterian Support Northern)

Senior Relationship Adviser

Public Trust
01.2016 - 08.2014

Adviser Level 3

Manukau Customer Centre
01.2003 - 01.2006

Adviser Level 2

Auckland Metro Centre
01.2000 - 01.2002

Customer Relationship Manager

Royal Oak Customer Centre
01.1998 - 01.2000

Customer Relationship Manager

Northern Service Centre
01.1997 - 01.1998

Trust Officer

Special Business Unit Auckland
01.1996 - 01.1997

Education

Graduate Diploma - Business, MaoriBusinessDevelopment

University of Auckland
01.2004

Diploma - Business Studies

UNITEC Institute of Technology
01.1995

Skills

  • Leadership and Management
  • Community networking
  • Coaching and training
  • Recruitment of staff
  • Project and compliance management
  • Systems and processes development
  • Health Safety and Wellness co-ordinator
  • Managing a fleet of 160 vehicles
  • Onboarding private rentals for social housing
  • Lease drafting and checking
  • Maintenance, procurement and tenancy administrator
  • Excellent customer skills including enquiries, sales and service
  • Computer literate
  • Reception duties
  • Estate Management and Administration
  • Fronting relationships with beneficiaries
  • Sales and service
  • Advice and executing family trusts wills and enduring powers of attorney
  • Managing clients assets under enduring powers of attorney
  • Previously certified financial and investment adviser
  • Mortgage sales and service
  • Conveyancing adviser

Timeline

Administrative Officer Housing

Kāhui Tū Kaha
07.2020 - 01.2025

Customer Service Supervisor

University of Auckland
08.2018 - 01.2020

Senior Relationship Adviser

Public Trust
01.2016 - 08.2014

Senior Administrator

Family Works Northern
11.2014 - 08.2018

Adviser Level 3

Manukau Customer Centre
01.2003 - 01.2006

Adviser Level 2

Auckland Metro Centre
01.2000 - 01.2002

Customer Relationship Manager

Royal Oak Customer Centre
01.1998 - 01.2000

Customer Relationship Manager

Northern Service Centre
01.1997 - 01.1998

Trust Officer

Special Business Unit Auckland
01.1996 - 01.1997

Diploma - Business Studies

UNITEC Institute of Technology

Graduate Diploma - Business, MaoriBusinessDevelopment

University of Auckland

Scholarship

  • 1995 Public Trust Maori Scholarship
  • 1994 University Women’s Scholarship
  • 1995 Te Aupouri Trust Board Scholarship

Boards of Trustees

Ngati Kahu Taipa Farm Trust 2017-2025 Trustee and secretary

ATTRIBUTES

  • Dynamic and results-driven Administrative Officer with extensive leadership and management experience across sales, service, and complex administrative environments.
  • Known for leading by example and empowering teams to exceed performance targets, consistently recognised through top-tier annual reviews.
  • Skilled in navigating challenging staff and client situations with empathy, honesty, and strategic problem-solving.
  • Highly organised with exceptional time management and communication skills, including handling difficult conversations with professionalism and clarity.
  • A proactive team player committed to organisational goals, culture, and continuous improvement in both quality and quantity of output.
  • Loyal, hardworking, and driven by high standards of work ethics, productivity, and customer focus.

University Award

NZ Society of Accountants Award for the 1995 Top Overall Graduate in NZ (UNITEC Institute of Technology, Diploma of Business Studies)
KATHARINE ISOBEL COLE