Tilepa Katharine Matafeo-Lino
Manurewa,AUK
Summary
Dedicated customer service professional with experience in retail, hospitality, and tourism. Expertise in enhancing guest experiences, managing POS systems, and upholding presentation standards in fast-paced settings. Holds a Level 4 Certificate in Travel and Tourism, demonstrating strong communication, teamwork, and organizational skills.
Overview
2
2
years of professional experience
Work History
Customer Service
Sea Life Kelly Tarlton’s Aquarium
Auckland
01.2023 - 01.2024
- Handled customer enquiries and processed transactions, contributing to efficient merchandise sales.
- Delivered friendly and professional service to all visitors, ensuring a positive experience.
- Maintained clean, organised, and visually appealing retail areas to enhance customer satisfaction.
- Prepared daily reports and facilitated smooth store operations through effective teamwork and communication.
Housekeeping
Four Points by Sheraton Auckland
Auckland
01.2022 - 01.2023
- Cleaned and presented guest rooms to hotel standards, enhancing guest satisfaction through attention to detail.
- Responded promptly to guest requests and inquiries, contributing to a welcoming and positive guest experience.
- Followed strict Health & Safety and hygiene procedures to maintain a safe environment.
- Coordinated laundry services, ensuring timely washing, drying, and folding of linens for efficient operations.
- Worked efficiently under pressure to meet daily room turnover targets.
Education
Work Readiness Training (Community Job Coaching Programme)
Auckland Business Chamber
Level 4 Certificate - in Travel & Tourism
Crown Institute of Studies
Skills
- Customer service excellence
- Retail and hospitality experience
- POS operation
- Communication
- Teamwork
- Health & Safety knowledge
- Food Safety standards
- Organization
- Adaptability
- Time management
- Problem-solving
- Bilingual communication
- Attention to detail
- Accuracy
- Dependability
References
- Gee Sefo – Line Coordinator, Griffin’s Foods 027 387 9677 | gee.sefo@griffins.co.nz
- Siasaga Asora – Finance Assistant (Accounts Payable & Receivable), First Rescue 021 091 92923 | siasaga.tenari@firstrescue.co.nz
Timeline
Customer Service
Sea Life Kelly Tarlton’s Aquarium
01.2023 - 01.2024
Housekeeping
Four Points by Sheraton Auckland
01.2022 - 01.2023
Work Readiness Training (Community Job Coaching Programme)
Auckland Business Chamber
Level 4 Certificate - in Travel & Tourism
Crown Institute of Studies