Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Katharine Wilson

Summary

Dynamic customer service with a knack for ensuring seamless experiences and satisfaction, both collaboratively and independently. With a strong leadership presence, managing a team overseeing rosters, payroll, and staff training, all while ensuring banking practices. I swiftly navigate any workplace hiccup—always with a mind to minimize disruption and keep customers smiling. having an understanding of high-theft zone and being vigilant of these zones. I enjoy setting up promotions that draw customers in. while also setting up new stock.


Overview

4
4
years of professional experience

Work History

Assistant Manager

Pitapit
10.2022 - 10.2024
  • providing great customer service,
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed and maintained positive relationships with customers to enhance service.
  • Maintained effective supply levels by monitoring and reordering.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managing school lunch programme making sure we meet the government guidelines.
  • understanding who to call for any issues that my arise in the day to day running of the business.
  • completing daily paper work, this included staffing, stock levels, rosters and payroll.
  • Increased customer loyalty through personalized interactions, building rapport with clients.

Customer Service/ Daily Administration

Kmart
08.2020 - 10.2022
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Increased team productivity with effective communication and collaboration strategies.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • scanning whole store and making price changes to products as required.
  • setting up new stock

Education

Level 4 - Sales And Retail

NMIT
Blenheim, NZ
04-2019

Level 4 - Computing

NMIT
Blenheim, NZ
01-2015

Level 4 Foundation Nursing - Nursing

NMIT
Blenheim
02-2006

Skills

  • Loss Prevention Strategies and Risk Management
  • Inventory Management and Stock Control
  • Point of Sale (POS)
  • Emotional Intelligence and Empathy
  • Leadership and Team Motivation
  • Customer Relations
  • Conflict Resolution and Negotiation
  • Adaptability and Flexibility
  • Customer Service Excellence
  • Time Management and Prioritization
  • product knowledge
  • Curiosity

Timeline

Assistant Manager

Pitapit
10.2022 - 10.2024

Customer Service/ Daily Administration

Kmart
08.2020 - 10.2022

Level 4 - Sales And Retail

NMIT

Level 4 - Computing

NMIT

Level 4 Foundation Nursing - Nursing

NMIT
Katharine Wilson